ServiceNow Software Asset Management

3 days ago

New Delhi, India Nexusnow.ai Full time

Role: ServiceNow SAM SpecialistExperience: 7+ YearsLocation: Bangalore/HybridNotice Period: Immediate to 30 DaysJob Description:We are seeking an experienced ServiceNow Software Asset Management (SAM) Specialist with strong expertise in managing end-to-end software asset lifecycle within the ServiceNow platform. The ideal candidate should have hands-on experience in SAM modules, license management, software compliance, and process automation.Key Responsibilities:- Implement and manage ServiceNow SAM module, including setup, configuration, and optimization. - Utilize license reconciliation and entitlement management to ensure software compliance and cost optimization. - Manage software normalization and handle complex licensing models for multiple vendors. - Monitor and maintain software compliance and health reports through dashboards and analytics in ServiceNow. - Work extensively with ServiceNow Software Asset Workspace to streamline SAM processes and track KPIs. - Configure and customize workflows for software license reclamation, optimization, and renewal tracking. - Leverage ServiceNow Discovery and CMDB integrations for accurate software asset identification and data correlation. - Implement automation and workflows to manage the software asset lifecycle efficiently. - Use License Workbench for proactive asset optimization and license usage tracking. - Collaborate with ITAM, procurement, and compliance teams to align SAM processes with organizational policies.Required Skills & Experience:- Minimum 7 years of experience in IT Asset Management, with at least 3–4 years in ServiceNow SAM. - Strong understanding of ServiceNow Discovery, CMDB, and integrations. - Hands-on experience with Software Asset Workspace, License Workbench, and SAM Publisher Packs. - Expertise in software license compliance, vendor management, and normalization rules. - Experience in creating reports and dashboards for audit and compliance tracking. - ServiceNow CIS–SAM or ITAM certification preferred. - Excellent analytical, communication, and stakeholder management skills.Good to Have:- Exposure to Hardware Asset Management (HAM) or ITAM modules. - Experience working with multiple license models (Microsoft, Oracle, Adobe, etc.). - Prior experience in SAM process implementation or transformation projects.

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