Software Development Manager, Last Mile

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: The Delivery Service Partner (DSP) Tech team is at the heart of Amazon's transportation network, supporting scalable, innovative, and cost-effective delivery operations globally. Operating in 18 countries and delivering about ~11 billion packages annually, DSP Tech drives the majority of Amazon Logistics (AMZL) worldwide volume. Our mission is to empower delivery vendors to build high-quality, safe, and sustainable logistics companies.We are committed to exceeding customer expectations through highly evolvable, mobile-first strategies and highly scalable systems that support the entire logistics lifecycle. Our platforms are designed for global use and leverage multi-tenant technology, enabling Amazon and hundreds of developers to innovate and grow at scale.As a Software Development Manager for DSP Tech, you will lead the development of the next-generation capacity planning, scheduling and intelligent rostering technologies that are foundational to assign work schedules for more than 300K+ driver associate population. The manager in this domain owns platforms that help schedule and assign safe, secure delivery work while empowering the partners through our software tools.You will own the product roadmap and oversee the design, development, testing, deployment, and operations of multiple critical services. Your leadership will guide the team through complex and rapidly evolving demands, ensuring alignment with Amazon's high standards.To succeed in this role, you must be a hands-on technical leader with a deep understanding of the software development lifecycle, including design, development, documentation, testing, and operations. You will collaborate across functional and technical teams at all levels of the organization, driving innovation and delivering impactful results.Join us to shape the future of global logistics and make a meaningful impact at AmazonKey job responsibilities:A successful candidate will be responsible for the end to end ownership of a technology team and its direct service dependencies, and setting the technical vision for developing our systems to serve our customer's needs. The candidate will have proven ability to hire and develop a diverse software engineering team that is customer-focused, team oriented, and have the ability to work independently under time constraints to meet deadlines. We aim to create a highly technical and entrepreneurial culture and you will help us foster that. The candidate will show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the north star vision.A day in the life:You will be part of a team that is responsible for all aspects of logistics capacity, onboarding, and customer experience areas. You will be responsible for long-term maintainability of our organization's architecture using judgement to balance short-term business deliverables. You will be working with technologies that improve usability, increase resiliency & scalability, and you will spend time discovering and understanding the vast diversity of logistics world and contributing to new ideas and innovations for high impact use cases. Candidates need to have strong ownership, passion to provide great customer experience, excellent dive deep, and a heart to think big.About the teamAbout DSP Tech Capacity ToolsThe DSP Tech Capacity Tools team builds innovative platforms to empower Delivery Service Providers (DSPs) to operate efficiently and independently within Amazon's logistics network. Few of these core platform tools are the Logistics Portal, a global, centralized platform designed to help DSPs scale delivery capacity, improve service quality, reduce costs, and manage risks. The portal integrates essential features such as user management, authentication, authorization, and analytics to support seamless operations. Driver onboarding life cycle technologies, Last mile work planning and scheduling technologies are core tools & surface areas that are used on a daily/hourly basis by our numerous DSPs (Delivery Service Parnters), internal & other external customers for hiring, onboarding, scheduling and rostering delivery associates on millions of routes across ~20 countries.Another critical solution is the Fleet Management Tool, which helps DSPs lower vehicle-related expenses by providing leasing, maintenance, and branding support. Additionally, tools like Scheduling, DSP Onboarding, and Communication Tools ensure smooth collaboration between Amazon and DSPs, streamlining business processes and enabling growth.Diverse Experiences DSP Tech team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. -- Basic qualifications •7+ years of relevant engineering experience •2+ years of people management experience, managing engineers •Experience in partnering with product and program management teams •Bachelor's degree and/or Master's degree in Computer Science or equivalent. •A minimum of 2 years of management experience. •A minimum of 2 years of relevant development and design experience. •Experience in building high-performance, highly-available and scalable distributed systems. •Experience with employee development, performance management and delivering results. •Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables. •Presentation and written communication skills are essential, as is the ability to build partnerships with senior leaders across a variety of groups throughout Amazon. Preferred qualifications •Proven experience establishing metrics for measurement of engineering and operational excellence. •Proven experience in innovative business practices that have been game changing for business evolution. BASIC QUALIFICATIONS: - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams PREFERRED QUALIFICATIONS: - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.