Vice President

Job Title : Vice President Infrastructure Services Location : Chennai or Bangalore Reports to : CTO Experience : 20+ YearsRole Summary : We are seeking a strategic, forward-looking leader to head our Infrastructure Services Practice. This role is designed for a VP-level professional with deep infrastructure expertise, including Cloud and ServiceNow capabilities, and a proven ability to shape service portfolios, drive innovation, and influence internal and client stakeholders. The ideal candidate will lead practice development, capability building, and go-to-market strategies across core infrastructure areas, including data centers, network, storage, security, end-user computing, platform operations, modern workplace enablement, and emerging hybrid cloud and automation platforms.Key Responsibilities : Practice Strategy & Development : - Define and evolve the strategic roadmap for core infrastructure services across traditional, cloud-native, and hybrid IT landscapes. - Identify market trends and client needs to develop relevant offerings and build reusable point solutions, IPs, and accelerators across infrastructure, cloud, and ServiceNow ecosystems. - Drive continuous innovation across infrastructure modernization, workplace efficiency, cloud transformation, and IT operations resiliency. - Embed ServiceNow and cloud-native platforms as foundational enablers within infrastructure offerings to create differentiated value.Thought Leadership & Advisory : - Serve as a strategic advisor to internal stakeholders and clients on infrastructure transformation, cloud adoption, automation, and ITSM modernization using platforms like ServiceNow. - Represent the practice in industry forums, analyst interactions, and executive briefings to promote thought leadership and innovation. - Author whitepapers, PoVs, and business cases that articulate the value of integrated infrastructure, cloud, and ITSM solutions. - Influence technology direction and client strategy by presenting solution blueprints, case studies, and innovation-led frameworks.Capability Building & Governance : - Build and manage a global bench of infrastructure, cloud, and ServiceNow architects and consultants with deep domain expertise. - Establish internal competency frameworks and training programs to enable rapid scaling of delivery capabilities across traditional infrastructure and next-gen technologies. - Drive cross-functional integration across cloud, automation, security, operations, and workplace to deliver end-to-end solutions. - Govern delivery excellence through reusable assets, standardized practices, and continuous innovation in services.Go-to-Market & Enablement : - Collaborate with sales, marketing, and solutioning teams to position infrastructure and cloud services, ServiceNow-led automation, and managed services in large pursuits. - Support pre-sales with solution narratives, technical strategies, business value articulation, and custom demonstrations. - Drive the creation and promotion of joint go-to-market (GTM) strategies with hyperscalers, OEMs, and ServiceNow alliances. - Own pricing strategy, practice P&L, and contribute to new revenue streams via IP-led offerings, innovation hubs, and platform-based delivery.Delivery Excellence & Growth Enablement : - Drive delivery-led growth through innovation, proactive mining, and client intimacy across strategic accounts. - Foster a culture of continuous improvement, value realization, and automation within delivery teams. - Collaborate with account leadership to identify expansion opportunities through consultative selling and capability-led differentiation. - Ensure a high level of delivery maturity, customer satisfaction, and operational efficiency.Ideal Candidate Profile : - 20+ years of experience in core infrastructure leadership roles, with a strong track record in practice development, strategy, and innovation. - Deep understanding of data center operations, hybrid/multi cloud architectures, networking, end-user services, ITSM tools such as ServiceNow, automation, and infrastructure transformation. - Demonstrated success in creating and scaling global practices, reusable IP, and advisory-led offerings across infrastructure and cloud domains. - Proven ability to influence C-level executives (CIOs, CTOs), shape client strategy, and represent the organization in executive forums. - Experience leading cross-functional teams globally and driving growth through prescriptive solutions and proactive delivery innovation. - Strong financial acumen with experience managing multi-million-dollar portfolios, optimizing costs, and achieving consistent service excellence. (ref:hirist.tech)