
Workshop Manager
4 days ago
Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical.
Principal Accountabilities:
Customer Service
- Responsible for delivering both timely and effective repairs/solutions as well as adequate training of the end-users to ensure optimal system performance, resulting in excellent customer satisfaction.
- On time resolution of warranty customer complaints as per set target
- On time Proactive services to customer as per schedule
- Maintain the sufficient spare levels in each service station to attend the immediate services.
- Communicate with the customers to ensure satisfaction and implement any necessary corrective actions.
Upselling and revenue generation:
- Ensure repeat customers by upselling products and services and generate revenue from the same.
- Revenue Generation within in the existing customer as per the set Target.
- New Service business generation.
Work on Customer feedback : Collect the voice of customer/satisfaction during the PMS and attend the complaint if any.
Quality and Safety:
- Ensure that Service is always delivered as per defined Quality Parameters.
- Ensure that all Safety Regulations are followed during service-related work.
Team Management and Development:
Sets up and maintains team of service Engineers and improves service efficiency
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Workshop Manager
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Bengaluru, Karnataka, India SATRAC Full timeResponds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical.Principal Accountabilities: Customer Service Responsible for delivering both timely and effective...
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