Guest Relations Executive
2 days ago
Job Description: Guest Relations Executive — ALIV Regenerative WellnessLocation:Pune (Bund Garden) / Mumbai (Khar)Type:Full-timeMode:On-site Reports to:Clinic Operations LeadAbout ALIVALIV is a regenerative wellness clinic offeringtargeted IV therapies, PRP/PRFM , andAutologous Cell Therapy , focused on prevention and healthy aging.Role SummaryBe the warm, professional first point of contact for every visitor. You’ll run thefront desk , managepatient communication and payments(calls/WhatsApp/email), and handle keyadmintasks to keep the clinic flowing smoothly.Key ResponsibilitiesReception & Patient ExperienceWelcome patients/attendants; manage check-in, queue, and seating with care and discretion. Explain basic clinic processes (registration, consent, payment, follow-up). Coordinate refreshments, comfort, and clinic ambience with housekeeping.Communication & SchedulingOwn incoming calls, WhatsApp Business, emails; respond within SLA. Manage appointments, reminders, and rescheduling; reduce no-shows. Route medical questions to counselors/doctors; track closures.Admin & Front-Desk OpsRegistration, consent form handling, ID verification, and file management. Billing support: estimate sharing, invoice creation, payment collection (cash/card/UPI), end-of-day reconciliation. Maintain front-desk logs: visitor, inquiry, feedback, and complaint register. Inventory cues for front-desk consumables; coordinate vendor/service calls.Recordkeeping & ComplianceUpdate EMR/CRM accurately; protect patient privacy (HIPAA-like best practices). Follow clinic SOPs for safety, hygiene, consent, and incident reporting.Cross-Team CoordinationTight handoffs with counselors, nursing, and marketing for smooth patient journeys. Support small events/workshops (guest lists, check-ins, badges, feedback).Note: This is a non-clinical role—no diagnosing or prescribing.Must-Have Skills & TraitsPresentable, warm, and polished communication(English + Hindi/Marathi or local). Strong phone etiquette, writing skills (WhatsApp/email), and active listening. Time management, multitasking, and calm under pressure. Basic numbers comfort for billing and daily cash/UPI reconciliation. Integrity, confidentiality, and empathy.Tools:Google Workspace (Docs/Sheets/Calendar), WhatsApp Business, basic POS/billing, EMR/CRM (training provided).QualificationsGraduate inHospitality/Healthcare Administration/Commerce(preferred) or any discipline. 1–3 yearsin reception/guest relations/front office (hospital/clinic/hospitality preferred). Freshers with excellent communication and grooming may be considered.KPIsResponse time & first-contact resolution (calls/DMs). Show-up rateand on-time starts; averagewait time . Documentation accuracyand SOP compliance. Billing accuracyand EOD reconciliation success. Patient feedback/NPS for front-desk experience.90-Day Outcomes30 days:Master SOPs, phone/DM scripts, EMR/CRM; consistent check-in flow. 60 days:Reduced no-shows via reminders; zero-error EOD recon; feedback loop live. 90 days:Stable SLA adherence; improved NPS; ready to mentor a junior/front-desk temp.Work Hours & Compensation7 to 10 hours work days, 6-days a week. Competitive salary + performance incentives.
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Guest Relations Executive
1 week ago
New Delhi, India goSTOPS Full timeJob Title:Guest Relations Executive / Senior Guest Relations Executive Location : Kasol / Himachal PradeshWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...
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Guest Relations Executive
2 weeks ago
New Delhi, India Neoteric Properties Full timeJob Title: Guest Relations Executive Department: Sales & Client Experience Reports to: Relationship ManagerPosition Summary We are looking for a smart and polite Guest Relations Executive (GRE) to welcome and assist clients at our real estate project site. You will ensure a pleasant experience for every visitor and support the Relationship Manager in client...
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Guest Relations Executive
3 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...
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Guest Relations Executive
3 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...
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Guest Relations Executive
2 weeks ago
New Delhi, India goSTOPS Full timeJob Title: Guest Relations Executive / Senior Guest Relations ExecutiveLocation: Nainital / Mukteshwar / MussoorieWe are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest...
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Guest Relations Executive
3 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties: Overseeing the inventory of all property-related...
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Guest Relations Executive
2 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties: Overseeing the inventory of all property-related...
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Guest Relations Executive
2 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include: Managing Guest Interactions:Addressing guest concerns effectively, both pre-booking and post-booking. Inventory Management of Properties:Overseeing the inventory of all property-related items,...
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Guest Relations Executive
3 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...
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Guest Relations Executive
3 weeks ago
New Delhi, India Vianaar Homes Full timeThe Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.Inventory Management of Properties: Overseeing the inventory of all property-related items,...
