Service now SPM

4 weeks ago

New Delhi, India Tata Consultancy Services Full time

Responsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices - Partners with ServiceNow Business Analyst to understand requirements and possible solutions - Takes ownership of complex business requirements and works them to completion - Takes ownership of incident queue and work on remediation to completion - Works closely with the ServiceNow functional team and external development partners to build requested items - Experience configuring and improving core and custom applications - Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules - Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters - Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs - Develops reports and dashboards using core ServiceNow functionality - Load, manipulate and maintain data between ServiceNow and other systemsDevelops and maintain clear and concise technical and process documentationMust-HaveTechnical Comptency1. SPM Application ExpertiseStrategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning.servicenowGoal Framework for SPM: Aligning work to strategic objectives and tracking progress.Demand Management: Centralizing and prioritizing enterprise requests.Portfolio Project Management (PPM): Aligning projects with business goals and managing execution.Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning.Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration.2. Generative AI IntegrationNow Assist for SPM (Pro Plus):AI-assisted business case creationFeedback summarizationEmail project summariesAI agents for decision supportservicenow3. Platform & Development SkillsJavaScript & Glide APIs: For scripting and automation within SPM modules.inmorphisFlow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments.Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals.REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM).4. Data & ReportingPlatform Analytics: Building dashboards and reports for strategic insights.Performance Analytics: Tracking KPIs across portfolios and programs.Data Separation & Domain Separation: Managing multi-tenant environments securely.5. Agile & SAFe FrameworksUnderstanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics.servicenow6. ITIL & GovernanceFamiliarity with ITIL principles for aligning SPM with ITSM processes.Knowledge of investment funding, resource management, and financial planning.

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