Senior Manager DTC, Engineering

ANSR is hiring for one of its clients:

About Dr. Martens:

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, "Docs" or "DM's" are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

The Senior Manager, DTC Engineering and Operations will play a pivotal role in leading the engineering and operations teams focused on Direct to Consumer (DTC) technology solutions. This individual will develop and implement strategies to enhance the DTC customer experience through innovative technology solutions. They will oversee the design, development, and deployment of DTC systems and platforms, ensuring reliability, scalability, and security. The role involves close collaboration with Delivery Leads and the Product team to optimize and help create solutions for our technology stack and strategy.

THE GIG

As the Senior Manager, DTC Engineering and Operations, you will:

• Lead the engineering and operations teams focused on Direct to Consumer (DTC) technology solutions.
• Develop and implement strategies to enhance the DTC customer experience through innovative technology solutions.
• Ensure the reliability, scalability, and security of DTC technology infrastructure.
• Collaborate with cross-functional teams to align technology initiatives with business goals.
• Drive continuous improvement initiatives to optimize DTC operations and technology performance.
• Provide leadership and mentorship to engineering and operations teams.
• Work closely with Delivery Leads and the Product team to optimize and solutionise our technology stack and strategy.
• Stay updated with the latest industry trends and technologies to maintain a competitive edge.

The Stuff That Sets You Apart:

Required Qualifications and Skills:

• 12+ year of Experience.
• Proven experience in leading engineering and operations teams, particularly in a DTC environment.
• Strong knowledge of DTC technology solutions and platforms.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Experience in project management and resource allocation.
• Ability to work independently and as part of a team.
• Strong leadership and team management skills.
• Ability to motivate and mentor team members.
• Conflict resolution and negotiation skills.
• Excellent organizational and time management skills.

Personal Skills:

• Communication: Clearly articulating project requirements and collaborating with team members and stakeholders.
• Teamwork: Working effectively within a team, contributing to a positive and productive environment.
• Adaptability: Being flexible and open to new ideas, technologies, and methodologies.
• Problem-solving: Approaching challenges with a solution-oriented mindset.
• Attention to Detail: Ensuring accuracy and thoroughness in your work.
• Time Management: Prioritising tasks and managing time efficiently to meet deadlines.
• Creativity: Bringing innovative ideas to the table and thinking outside the box.
• Empathy: Understanding user needs and perspectives to create user-friendly solutions.
• Continuous Learning: Staying updated with the latest industry trends and technologies.
• Analytical Thinking: Using data-driven insights to inform project strategies.
• Experience working on eCommerce Solutions, Hybris a significant advantage.

Education:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Prosci, ACMP) are a plus.

Nice to Have:

• Master's degree in a related field.
• Experience with cloud computing platforms (e.g., AWS, Azure).
• Familiarity with data analytics and business intelligence tools.
• Experience with D365.
• Knowledge of eCommerce solutions.
• Experience in change management and leading organizational change.

Additional Requirements:

• Willingness to travel as needed.
• Ability to manage multiple projects simultaneously.
• Strong organizational skills and attention to detail
• We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs.
• Great relationship management that delivers results through effective teamwork
• You'll be a proud custodian to our DM's culture, embodying what we stand for and encouraging others to do the same
• You'll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness
• You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
• You'll lead the way and role model on all things DE&I & wellbeing