Helpshift - Project Manager

- The Project Manager will consistently meet or exceed client expectations by ensuring exceptional service, quality, and cost efficiency on every project.

- Working with clients, colleagues across different accounts and a broad spectrum of resources, the Project Manager is expected to develop and grow those relationships whilst achieving/exceeding the expected margins by providing creative, technical, and business solutions.

- The PM is expected to manage projects of different sizes, genres and platforms and ensure their profitability, quality and on time delivery within the timeframe agreed with the client.

- They will be reporting to the relevant Senior Production Manager, responsible for assigned client deliverables and will partner with Portfolio Directors, Senior Production Managers & Project Manager peers to ensure the successful completion of client deliverables & outcomes (on time/on budget/first time right).

- Project Management.

- Work on projects, depending on workload and on the team's needs.

- Estimate and plan projects from start to finish, with built-in contingencies.

- Work with the Senior Production Manager and global team to ensure that the project's specific workflows and technical processes are well documented and regularly updated.

- Lead project planning process and "kick-off" meetings and ongoing project-related meetings, as needed.

- Work closely with Solutions Team, the Senior Production Manager, and the client directly to understand the scope and requirements of each project.

- Advise clients on best practices and agree on project processes and timelines.

- Monitor and coordinate project processes (pre-and post-production plan, postmortems, resources, QA plan, risk mitigation plans, CAPAs etc. ) and collaborate with the teams in charge of those different areas of expertise.

- Align with Global Resource Management Team on the projects' resourcing in order to ensure that projects are resourced, perform according to the project instructions, client expectations, the company's procedures and within target's project margins.

- Oversee the project schedule, making sure that all parties deliver according to project schedule and company's standards.

- Continuously manage and adapt the work plan and resources required in consultation and agreement with the client and the rest of global team.

- Work with the company's stakeholders to determine workflow and best processes to maximize productivity and minimize costs.

Communication:

- Follow the development of the project daily through a quick and efficient communication with the client, receiving and following up on issues, changes in specifications, deadlines, or any other kind of related matters to the project.

- Liaise with external vendors and internal resources involved in own projects, keeping a relationship tending to go beyond a simple supplier-customer relation with the aim of getting vendor's members involved and an important part of the whole creative localization process.

- Keep a constant and open dialogue with the other PMs across accounts, building good working relationships with all the global team members.

- Make independent decisions on work methods to be used on projects, while liaising with the global teams and Senior Production Managers and following established standards and procedures defined by the company and the clients.

- Communicate regularly and professionally with clients, liaising with them to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.

- Escalate and investigate with the Senior Production Managers and corresponding stakeholders any complaints or potential risks to the performance of a project according to KWS standards.

- Proactively contribute to process and tool improvement initiatives at all levels (internal or client-facing, local or international).