Operations Manager
3 days ago
We are seeking a seasoned Operations Manager to lead and optimize customer service operations. The ideal candidate will have deep experience in managing high-volume customer interactions, driving service excellence, and leading teams in a dynamic travel environment. Familiarity with travel booking systems and GDS platforms (e.g., Amadeus, Sabre) is highly desirable.️ Key Responsibilities: Oversee daily operations of the customer service, ensuring timely and effective resolution of customer queries. Lead, coach, and develop a team of supervisors, agents, and support staff to meet performance targets. Monitor service levels, call quality, and customer satisfaction metrics; implement corrective actions as needed. Collaborate with IT and product teams to ensure smooth functioning of booking systems and GDS tools. Manage workforce planning, shift scheduling, and resource allocation to optimize coverage. Handle escalations and complex customer issues with professionalism and empathy. Drive continuous improvement initiatives to enhance customer experience and operational efficiency. Ensure compliance with travel industry regulations, data protection standards, and internal policies. Prepare and present performance reports to senior management.Qualifications: Bachelor’s degree in any. 7+ years of experience in contact centre operations, in the travel or airline industry. Proven leadership experience managing large teams in a customer service environment. Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and travel booking systems. Strong analytical, communication, and conflict-resolution skills. Ability to thrive in a fast-paced, customer-centric environment.Preferred Skills: Certification in GDS systems or travel technology platforms. Multilingual capabilities are a plus. Strong team handling skillsWhat We Offer: A collaborative and energetic work culture. Opportunities for growth in the global travel industry. Competitive compensation and benefits.
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GRC Manager
1 week ago
New Delhi, India Cubical Operations LLP Full timeJob Description – GRC Manager (Chennai)Position: Manager – GRC (Governance, Risk & Compliance)Location: ChennaiExperience: 5+ yearsKey Responsibilities- Lead and manage the Governance, Risk & Compliance (GRC) framework across the organization. - Ensure compliance with all major regulatory requirements including ISO 27001, NIST, GDPR, SOX, HIPAA, PCI DSS,...
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Operations Manager
1 day ago
New Delhi, India Impetus Career Consultants Full timePosition: Operations Manager – US Healthcare Process Location: Mohali Experience: Minimum 8–10 years in US Healthcare Operations Joining: ImmediateJob Description: We are looking to hire a dynamic and result-oriented Operations Manager from the US Healthcare process. The ideal candidate should have prior experience in managing large-scale teams (100+...
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Operations Manager
1 week ago
New Delhi, India SUPCON Full timeJob Purpose:The Operations Manager will work closely with the Country Manager to ensure smooth, efficient, and compliant day-to-day operations across all departments. This role is pivotal in optimizing resources, enhancing productivity, ensuring timely and accurate order fulfilment, and aligning local operations with headquarters’ (China) standards. The...
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Operations Manager
1 day ago
New Delhi, India SUPCON Full timeJob Purpose:The Operations Manager will work closely with the Country Manager to ensure smooth, efficient, and compliant day-to-day operations across all departments. This role is pivotal in optimizing resources, enhancing productivity, ensuring timely and accurate order fulfilment, and aligning local operations with headquarters’ (China) standards. The...
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Operations Manager
1 day ago
New Delhi, India Food Whisperer Full timeRole Overview Food Whisperer is a fast-growing food brand focused on delivering exceptional culinary experiences. The Operations Manager plays a pivotal role in ensuring smooth day-to-day functioning, scaling operations, and maintaining high standards of customer satisfaction, quality, and profitability.Key Responsibilities Strategic Operations Management...
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Operations Manager
3 days ago
New Delhi, India Food Whisperer Full timeRole OverviewFood Whisperer is a fast-growing food brand focused on delivering exceptional culinary experiences. The Operations Manager plays a pivotal role in ensuring smooth day-to-day functioning, scaling operations, and maintaining high standards of customer satisfaction, quality, and profitability.Key Responsibilities- Strategic Operations Management -...
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Operations Manager
1 day ago
New Delhi, India Aceolution Full timeJob Description: Operation Program ManagerWork Type: HybridWork time: EST and PST time zone work hoursJob SummaryWe are seeking an experienced Operations Program Manager, based in India (open to any location), to lead global supply chain and factory readiness operations for our IT Cloud Infrastructure and Data Center Manufacturing initiatives. This role will...
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IT Manager
3 days ago
New Delhi, India RATNAAFIN Full timeOverview:We're looking for a highly skilled and experienced IT Manager to lead our information technology operations. The ideal candidate will be a technical expert with strong leadership skills, capable of managing daily IT operations, ensuring network security and availability, and driving strategic IT initiatives. This role is crucial for maintaining a...
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Business Continuity
1 day ago
New Delhi, India Cubical Operations LLP Full timeJob Title:Deputy Manager – Business Continuity & Disaster Recovery (BCDR) Location:Coimbatore Experience Required:4+ years Employment Type:Full-time Department:Risk Management / Information Security Preference:Early joiners will be prioritized Role Overview: We are looking for an experienced professional to manage and strengthen ourBusiness Continuity...
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Operations Manager
1 day ago
New Delhi, India SolarSquare Full timeAbout SolarSquare:At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.In 3 years we have scaled to...
