Product Support Analyst
2 weeks ago
About BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.ResponsibilitiesEssential Duties and Responsibilities: Ability to analyze, troubleshoot and resolve customer issues.Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.Good abilities to build relationships and strong Customer focusServes as customer contact for technical and service related problemsGreat teammate that is ready to contribute or lead elements of troubleshooting and problem resolutionAbility to deal with stressful situations with colleagues and customersMust have the ability to communicate effectively in English language both verbal and writtenDocumenting troubleshooting and problem resolution steps, by determining best course of action.Should be able to understand development code for debugging purposes when needed.Ability to learn and adapt to new technologies based on organization needsEnsure all tickets meet the targets for resolution, escalation, documentation & completion.Train and mentor team members and perform other duties as assigned.Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.Create and report product improvement ideas including functional enhancements and supportability improvements.QualificationsKnowledge & Experience: Bachelor's Degree in computer or engineering related field (or related field experience).Minimum of 2-5 years related Product support engineering experience preferred, working directly with End-user customers.Support Application running on Java/.net, with the ability to understand the code.RHEL operating system (certification preferred)A good AWS, Networking and Communication protocol knowledgeExperience in Oracle DB and writing simple to medium complex sql queriesShell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principlesShould be a self - driven individual and be able to independently handle the assignments.Development background in Java or .net would be a plus.Willingness to work in a 24/7 shifts.
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Production Support Analyst
1 week ago
Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMDM IT Sr Production Support Analyst Job Title: MDM IT Production Support Analyst Job Overview: The Production Support Analyst is responsible for providing technical support for production systems and ensuring the quality of software applications. This role involves troubleshooting and resolving production issues, implementing configuration changes,...
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Production Support Technical Analyst
2 weeks ago
Bengaluru, Karnataka, India IQVIA Full time ₹ 5,00,000 - ₹ 15,00,000 per yearProduction Support Technical Analyst Job Title: Production Support Technical Analyst Job Overview: The Production Support Technical Analyst is responsible for providing technical support for production systems, troubleshooting and resolving production issues, implementing configuration changes, and ensuring the quality of software applications. This role...
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Product Support Analyst
2 weeks ago
Bengaluru, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product Support Analyst
2 weeks ago
Bengaluru, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product Support Analyst
7 days ago
Bengaluru, India Epsilon Full timeAbout BU:SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to...
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Product support analyst
2 days ago
Bengaluru, India Epsilon Full timeAbout BU:Saa SOps manages post-production support and the overall experience of Epsilon People Cloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
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Product Analyst
2 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeExperience : 2 to 4 years Responsibilities Product Analyst is responsible for: development and delivery of tangible consumer benefits through the product or service of the business, measuring and monitoring the product or service’s performance as well as presenting product related consumer, market, and competitive intelligence. development and proposal of...
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Product Support Analyst
2 weeks ago
Bengaluru, India Epsilon Full timeAbout BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
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Product Support Analyst
2 weeks ago
Bengaluru, India Epsilon Full timeAbout BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
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Product support analyst
2 weeks ago
Bengaluru, India Epsilon Full timeAbout BU:Saa SOps manages post-production support and the overall experience of Epsilon People Cloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice,...
