Application Support Engineer

2 weeks ago

Pune, India NCS Group Full time

Are you looking for value-adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to talk with you


Scope of Role

The role is accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.


Mandatory –

1.Hands-on experience in Kenan billing modules/application development and support role

2.No configuration and testing experience required.


Billing L2 Responsibilities

Perform L2 Billing production activities (Plan, monitor, control and manage, etc. for all billing batch jobs in Control-M)

Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues

Track and manage incidents assigned to L2 to ensure timely and effective resolution

Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue

Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)

Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met

Provide off-hours support including weekend on rotation


Experience and Skills required:

Bachelor's degree in Science/IT/Computer Science or equivalent

Minimuml 2-3 years of experience in Production Support/Application Support, or equivalent (e.g. infrastructure, development, etc.).

4-6 years of similar experience for Senior position.

Knowledgeable in Kenan FX 5.0’s Data Model and Functionality (rating, discounting, bill generation, payment processing and journaling)

Working experience in Unix/Linux, Shell scripts, Oracle SQL

Knowledgeable in at programming language (Preferably C/C++)

Knowledgeable in ITIL framework is preferred

Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan

Ability to work independently or with minimal assistance.

Very good English proficiency

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