Process Trainer
1 day ago
About the Role:We are seeking an experienced Process Trainer with a strong background in international voice operations to deliver end-to-end training for new hires and existing employees. The ideal candidate will possess excellent communication skills, a strong grasp of process knowledge, and a proven record of improving performance through impactful training interventions.Key Responsibilities:- Conduct New Hire Training (NHT) and On-the-Job Training (OJT) for international voice processes. - Design and deliver training modules focused on process knowledge, soft skills, systems, and compliance. - Evaluate trainee performance and provide continuous coaching for improvement. - Work closely with operations and quality teams to identify training needs and skill gaps. - Prepare and maintain training calendars, reports, and feedback summaries. - Drive refresher and upskilling programs to improve productivity and quality scores. - Ensure adherence to client-defined SLAs and quality standards.Key Skills & Requirements:- Minimum 2 years as a Process Trainer / Communication Trainer in an international voice setup (US/UK process preferred). - Strong verbal and written communication skills. - Excellent presentation and facilitation skills. - Proficient in MS Office (Word, Excel, PowerPoint). - Should be flexible with rotational shifts. - Experience in banking, telecom, healthcare, or BFSI voice processes will be an added advantage.Educational Qualification:- Graduate / Post-Graduate in any stream.
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Process Trainer
7 days ago
New Delhi, India TP Full timeWe are actively hiring for the #Processtrainer for the AR Domain.Domain: #HealthCare, #ARCollection, #Provider, #Denialmanagement, #Healthcare #RCM, #CashApplication, #CreditLocation: Navi MumbaiSalary: 6lpa to 7.5lpa (Depends upon interviews)Shift: US Based (24*7 any 9 hours of shift) 5 Days working 2 Off➡️ Roles and Responsibilities (Process...
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Process Trainer
1 week ago
New Delhi, India TP Full timeWe are actively hiring for the #Processtrainer for the AR Domain. Domain: #HealthCare, #ARCollection, #Provider, #Denialmanagement, #Healthcare #RCM, #CashApplication, #CreditLocation: Navi Mumbai Salary: 6lpa to 7.5lpa (Depends upon interviews) Shift: US Based (24*7 any 9 hours of shift) 5 Days working 2 Off➡️ Roles and Responsibilities (Process...
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Process Trainer
1 week ago
New Delhi, India IGT Solutions Full timePosition : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the Domestic Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...
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Process Trainer
7 days ago
New Delhi, India IGT Solutions Full timePosition : Process Trainer |IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the Domestic Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure...
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Process Trainer
1 week ago
New Delhi, India Tech Mahindra Full timeJob Description:Roles and responsibilities include:• Develop a schedule to assess training needs• Conduct training through new materials• Consult with other trainers, managers, and leadership• Track and compile collected data• Conceptualize training materials based on data and research• Communicate training needs and online resources• Create...
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Process Trainer for Domestic Bpo
2 weeks ago
New Delhi, India Fortuco Resource Pvt. Ltd Full timeA trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...
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Process Trainer
2 weeks ago
Delhi, Gurugram, NCR, New Delhi, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Insurance Sales Trainer (BPO NHT/OJT)Company- GLOBIVALocation: Sector 18, Gurgaon (Haryana)Experience: Minimum 1-3 years in Sales Training (Insurance domain preferred)Working Days: 6 Days (Monday Saturday)About the Role:We are looking for an energetic and skilled Insurance Sales Trainer to deliver New Hire Training (NHT) and On-the-Job Training...
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Process Trainer
2 weeks ago
Delhi, India AAIDEOLOGY Full timeKey Responsibilities: - The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. - Prepare training materials such as...
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Process Trainer
1 week ago
Delhi, Delhi, India Atiya Herbs Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Process Trainer Sales & Soft SkillsLocation: Karol BaghDepartment: Training & Development / OperationsReports To: Training Manager / L&D LeadEmployment Type: Full-TimeJob Summary:We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves...
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Process and Soft Skill Trainer
7 hours ago
new delhi, India Restroworks Full timeAbout the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...