Team Lead

4 days ago

Hyderabad, Telangana, India Tech Mahindra Business Services Full time

Roles and Responsibilities:

  • To motivate, develop and mentor team members in a dynamically changing environment
  • Monitor projects/transactions and provide qualitative/constructive feedback to the SME's/Team members
  • Respond to operations/quality performance related queries from the client
  • Drive process performance to achieve and exceed SLA deliverable
  • Manage expectations of his/her team members and proactively should be able to sense their needs
  • Represent the project and participate in client visits and meets
  • Ability to drive process performance & transformation
  • Maintain delivery dashboards with detailed RCA on issues
  • To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project
  • Understanding of the Business situation and capability to address issues
  • Monitor resource utilization & performance
  • Develop aligned team members by creating learning opportunities.

Functional Competencies and skill sets required for the position:

  • Should possess experience in to international Voice process, preferable Telecom experience
  • Good command over spoken and written English
  • Candidate should be ready to work in a 24*7 environment
  • Should have a flair for Customer Service
  • Persuasive Speaking Skills- Able to understand customer's needs and to add value to client by selling aggregated values
  • Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer's objections
  • Customer Focus- Taking action to exceed Customer expectations. This includes asking accurate questions, identify customer needs, summarize the steps to be taken, and following up to ensure the Customer was satisfied with the results based on client's individual needs
  • Multi-Tasking- Accurately & efficiently performing multiple responsibilities & frequently moving from one activity to another without losing focus & without impacting client satisfaction efficiently
  • Ownership- Taking responsibility for one's own actions and holding others accountable for theirs; assuming responsibility for a job well done; being dependable, hardworking and focused on doing whatever is necessary to get the job done; demonstrating a commitment and pride in one's own work
  • Positive Attitude- Viewing the world in a positive and optimistic manner, rather than being cynical, distrustful or pessimistic; looking for the positive side to every situation rather than focusing on the negative
  • Problem Solving- Being able to resolve problems that involve people, things, and processes requiring general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts
  • Processing Speed- Quickly interpreting and then responding to information. This includes quickly understanding the meaning of information and then providing an appropriate response
  • Quality Focus- Paying attention to and being able to identify small differences, mistakes or defects. This also involves being able to know when something is wrong or is likely to go wrong
  • Sales Focus- Influencing Customers' decisions by creating an environment in which the needs of the Customer are being matched to the products and services provided by the person/organization; creating a positive impact on the Customer and persistently pursuing business
  • Integrity- Possessing principles and values that guide one to behave in a fair and honest manner; demonstrating sound business ethics; stepping forward and taking a stand for what is right when made aware of unethical behavior by others

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...

  • 04/09/2025) Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Horizon Labs Full time US$ 90,000 - US$ 1,20,000 per year

    Role DescriptionThis is a full-time on-site role for a Team Lead located in Singapore. The Team Lead will be responsible for overseeing daily operations, managing team performance, guiding and mentoring team members, and ensuring project milestones are met. The role requires coordinating with different departments, driving continuous improvement initiatives,...

  • Team Lead

    7 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Looking for Immediate Joiners-Team Leader Mapping OperationsJob Title: Team Lead Mapping OperationsBand: U3Location:Initial 3 months at client location & move to TechM officeClient Location : NanakramgudaTechM Location: Hitech CityShifts : Currently 9AM to 6PM, could extend to 24/7Notice period: Immediate to 30 daysExperience: overall 6+ years and 2+ years...

  • Senior Quality Assurance Officer Team Lead

    2 weeks ago

    Hyderabad, Telangana, India beBeeQuality Assurance Officer Team Leader Full time ₹ 20,00,000 - ₹ 25,00,000

    About Us Transcend Street Solutions is a global Fintech company headquartered in New Jersey, USA, with a global technology center in Hyderabad.We are on an exciting journey to help capital market participants improve financial performance, operational efficiency, and risk management.With game-changing technology solutions deployed at world-leading banks,...

  • Team Lead

    7 days ago

    Hyderabad, Telangana, India Staffington Global Full time

    Fixed Income Analytics, Risk, Returns, etc. • Fixed Income analytics, Returns, Terms Become an SME in end-to-end Services operations support for clients, including workflows, data validation and other processes ensuring daily deliverables are met. • Partner with regional and Global Leads, Managers, Director of Operations and Efficiently lead projects...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Cotiviti Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Team Lead - Medical Coding (IP DRG)Location: HyderabadJob Type: Full Time | Work from OfficeShift: Rotational Shifts (Including Night)Candidate Requirements:Education: Any Graduate / Post GraduateExperience:Minimum 2 years of experience as Team Lead (on papers) MandatoryStrong background in IP DRG medical codingCertifications: CCS or CIC...

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India The Smart Investor Financial Services Full time

    Job DescriptionDescriptionWe are seeking a dynamic and experienced Team Lead to guide our team in India. The ideal candidate will have a strong background in leadership and project management, with a passion for driving team performance and achieving exceptional results.Responsibilities- Lead and mentor a team of professionals to achieve project goals and...

  • Team Lead

    1 week ago

    Hyderabad, Telangana, India Eclat Health Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hello,Greetings from Eclat Health We have urgent requirement for Team Lead AR Billing.Job DescriptionWe are seeking a Team Lead AR Billing to join our growing Revenue Cycle Management (RCM) team. The ideal candidate should have in-depth knowledge of AR processes, US healthcare billing, denial management, and insurance follow-up. You will be responsible for...