Strategic Planning Specialist
2 weeks ago
Position: CUSTOMER DATA ANALYST
Type: Fulltime
Location: Chennai/ Mumbai
Relevant Experience: 10-12 Years
ABOUT INTELLECT DESIGN ARENA LTD
Intellect Design Arena Ltd. hosts the world’s largest cloud-native, API-led microservices-based multi-product platform for Global leaders in Banking, Insurance, and Capital Markets. With over three decades of deep domain expertise, Intellect is the brand that progressive financial institutions rely on for digital transformation initiatives. It offers enterprise-grade, composable and contextual financial technology products and platforms on the cloud through its three lines of businesses - Intellect Global Transaction Banking – iGTB, Intellect Global Consumer Banking – iGCB and IntellectAI.
OUR ACHIEVEMENTS:
Intellect is the chosen partner for the Top 3 large banks in 6 countries - India, Canada, UK, France, UAE, and Saudi Arabia. It serves over 270 customers across 57 countries and with a diverse workforce of solution architects, domain and technology experts in major global financial hubs worldwide.
Intellect pioneered Design Thinking to create cutting-edge products and solutions for banking and insurance, with design being the key differentiator in enabling digital transformation. FT 8012, the world’s first design center for financial technology, celebrated its 10th year anniversary recently, reflecting Intellect’s commitment to continuous and impactful innovation, addressing the growing need for digital transformation.
Explore more about us at: www.intellectdesign.com
WHAT YOU WILL DO:
YOUR AREA OF KNOWLEDGE AND EXPERTISE:
Position: CUSTOMER DATA ANALYST
Job Description:
KEY RESPONSIBILITIES
1. Data Management & Analysis:
- Consolidate customer data from various sources and ensure data quality through cleaning and validation processes.
- Analyze customer data to identify trends, patterns, and insights that can inform business strategies and decision-making.
2. Reporting & Visualization:
- Develop and deliver regular reports and visualizations to stakeholders, highlighting key metrics and actionable insights.
- Stay informed on industry trends and best practices. Identify new tools and techniques to enhance data analysis and customer insights.
3. Predictive Analytics:
- Perform customer segmentation based on demographics and behavior.
- Build models to identify at-risk customers and upsell opportunities.
- Recommend actions to improve customer retention.
4. Collaboration and Communication:
- Collaborate effectively with cross-functional teams.
- Present insights and recommendations clearly to stakeholders.
SKILL SET & EXPERIENCE:
- Analytical Skills: 10+ years of experience in analyzing large data sets and providing actionable insights, preferably in the Banking Technology sector.
- Tools & Softwares: Proficiency in data analysis tools and software such as Excel, Tableau / Power BI etc. Familiarity with CRM systems and customer success platforms.
- Customer Insights: Experience in customer behavior analysis, customer segmentation, and customer journey mapping. Familiarity with customer success metrics such as churn rate, CLV, NPS, and CSAT.
- Problem-Solving Abilities: Strong problem-solving skills to identify and address customer-related challenges. Creativity in developing data-driven solutions.
- Attention to Detail: High degree of accuracy in data analysis and reporting. Ability to ensure data quality and integrity.
- Industry Knowledge: Understanding of the IT industry and customer success principles. Awareness of emerging trends and technologies in data analytics.
EDUCATION:
- Bachelor's/Master’s Degree Preferably in Data Science, Business Analytics, Statistics, Information Technology or a related field.
WHAT INTELLECT OFFERS YOU:
FT 8012, World's First FinTech Design Center for Financial Institutions, We have a rich and truly diverse work environment that is bustling with creative energy and individual perspectives from 29 nationalities and 30 languages.
LIVE YOUR DREAM - Intellect is India's most profitable unicorn. A pioneer in Design Thinking, it has helped shape the future of FinTech with passion, and cutting-edge products, platforms and exponential technologies.
Imagination
- Explore new possibilities at the epi-center of Design Thinking and cutting-edge technology.
- Unleash your true potential with mentor-led growth and development.
Learning
- Regular training sessions to develop personality traits.
- Full support on career and skills development to enhance your expertise to maximise your career aspirations.
Execution Excellence
- Get an opportunity to work with the world's strongest FinTech leaders who designed and created complex world class products.
- Be part of our dynamic team, to create world-class products for global marquee clients.
- A clear team vision with future ready FinTech Platforms.
Collaboration
- A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
Influencing
- We are an agenda setters in the market by delivering composable, contextual and hyper scalable FinTech solutions.
Good Luck
Anand Soni
Intellect Design Arena Ltd.
www.intellectdesign.com
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