Associate Director

2 weeks ago

Mumbai, India Talent Pro Full time

Role & Responsibilities:- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.- Develop and execute customer success plans, including onboarding, training, and ongoing support.- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.- Monitor customer health metrics and proactively address any red flags to prevent churn.- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.- Stay up-to-date with industry trends and best practices in customer success management.Ideal Candidate:- Degree in Business Administration, Accounts, or a related field.- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.- Proven track record of managing and retaining high-value customers.- Excellent communication and interpersonal skills, with the ability to build strong relationships with -customers.- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.- Self-motivated and results-oriented, with the ability to work independently and as part of a team.- Proficient in CRM software and other customer success tools.- Ability to travel as needed to meet with customers. (ref:iimjobs.com)

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