Service Desk
3 days ago
TCS Hiring for Service Desk Experience Range : 06 To 08 yearsJob Location : Mumbai, IndiaJOB DESCRIPTIONRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.Accountable to answer customer requests and assisting customer either by email/chat or over the phone.Should be flexible for voice support.Ability to understand customer issue and troubleshoot to resolve it as an FCR. Must be a strong cross-team collaborator.Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.Basic knowledge about Systems, backup and Network.Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.Technical Skills:Basic troubleshooting of Windows/Mac operating systemsUnderstanding of networking basics (DNS, DHCP, TCP/IP) Experience with ticketing systems like Service Now(SNOW) Knowledge of Active Directory and user account management Familiarity with remote desktop tools Office 365/Google Workspace supportBasic hardware troubleshooting (printers, laptops, desktops) VPN and remote access troubleshooting Basic understanding of ITIL processesTechnical Competencies Operating Systems: Proficiency in supporting Windows, macOS, and basic Linux environments.Networking Basics: Understanding of LAN/WAN, IP addressing, DNS, DHCP.User Management: Active Directory, password resets, group policy basicsEmail Systems: Support for Office 365, Exchange, or Google Workspace.Remote Support Tools: Familiarity with tools like TeamViewer, Remote Desktop, Bomgar.Hardware Troubleshooting: PCs, laptops, printers, scanners, mobile devices.VPN and Security: Basic support for VPN connections, MFA, and endpoint protection.Ticketing Systems: Experience with ITSM platforms (e.g., ServiceNow, Jira Service Desk).Mobile Device Support: iOS, Android, MDM platforms.Basic Scripting (Optional for L2+): PowerShell, batch scripts for automation.Process Competencies ITIL Framework Knowledge: Incident, request, and problem management processes.Ticket Handling: Logging, categorizing, prioritizing, and resolving tickets within SLA timelines.Knowledge Base Usage: Ability to search and contribute to internal KB articles.Change Management Awareness: Understanding change requests and approvals (optional at L1 but a plus).Escalation Procedures: Knowing when and how to escalate tickets to L2/L3.Reporting & Documentation: Accurate incident documentation, creating reports on service performance.SLA & KPI Awareness: Understanding service levels, response/resolution times, and performance metricsContinuous Improvement: Proactively identifying recurring issues and suggesting process improvements.Minimum Qualification:15 years of full-time education
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IT Support Specialist
3 weeks ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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Service Desk-service Desk
2 days ago
India Zensar Technologies Full time**Responsibilities**: - Experience in working on Infrastructure and Application Service Desk/Helpdesk/L1 support. - Identify and diagnose issues and problems. - First point of contact for end users and internal team for support. - Responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA) - User...
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Service Desk/ Help Desk Associate
2 weeks ago
India CIEL HR Full timeJob Summary Service Desk/ Help Desk Associate Exp - 1 + years Location - Bangalore / Noida Notice Period - Immediate to 15 days Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer...
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Service Desk
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob Description TCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title:Service Desk Location:Bangalore Job Experience:4 to 6 Years Interview Mode:Face to Face Interview Date:8th November 2025 Job Type:Full-time Venue:TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore -...
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Service Desk
2 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob Description Service Desk 4 to 6 Bangalore- PSN Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support Excellent Customer handling/soft skills Logging incidents and service requests and manage their lifecycle Willingness to learn
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Service Desk Analyst
2 weeks ago
India Potentiam Ltd Full timeService Desk Analyst Location: Bangalore (Hybrid Work Model) Experience - 4+ Years About the Role: We are looking for a passionate and skilled Service Desk Analyst to join our growing tech team in Bangalore. You’ll work on cutting-edge technologies, solve real-world business challenges, and collaborate with talented professionals across global teams. Key...
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Service Desk
3 weeks ago
Bengaluru, India Tata Consultancy Services Full timeJob Description TCS hiring!! Role: Service Desk Location: Bangalore Walk in drive only experience: 4-6 Must Have: 1. Voice and chat support 2. Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support 3. Excellent Customer handling/soft skills 4. Logging incidents and service requests and manage their lifecycle...
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IT Service Desk Manager IND
2 weeks ago
India OSB Group Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout us:OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.OSBI also prides itself on...
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Service Desk Lead
2 weeks ago
Remote - India Guggenheim Investments Full time ₹ 6,00,000 - ₹ 18,00,000 per yearPosition SummaryResponsibilities Key Responsibilities:Lead GI's team of India based IT service desk professionals, working closely with GI's Head of Service Desk & User Experience to manage, track, and improve team capabilitiesAid in the implementation & adherence to a "follow the sun" support model to support GI's 24/7 service deskOversee diagnosis and...
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Service Desk Analyst
5 days ago
India Lemongrass Consulting Full time ₹ 4,00,000 - ₹ 12,00,000 per yearVacancy NoVN1277Business UnitCorporateJob LocationIndia, PhilippinesEmployment TypeFull TimeJob Details and ResponsibilitiesAs Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team at Lemongrass and will be learning very quickly. You will be trained in:Microsoft...
