Account Manager

3 weeks ago


Gurgaon, Haryana, India Tatvic Full time

Skills: B2B Sales, IT Sales, SAAS Sales, Upselling, Cross-selling, Digital Sales, Client RetentionIndustry: Martech, IT, Software Development, AnalyticsYear Of Experience: 2+yearsResponsibilitiesResponsibility 1: Responsible for expansion of the account in terms of provisioning solutions. This need to further lead to increase in revenue- Ensure SAM shows value addition and needle movement in Client's KPI's/goals/problem area by the ongoing delivery of solutions/services- SAM should identify opportunities in the existing account which can be an upsell/cross sell and close the opportunity in terms of sales with the existing clients- Table to connect the clients problems/KPI's to our offerings- Probe CMO's strategic problem through discovery meetings- Ability to create solution presentation aligned with client's strategic challenge- Ability make customer agree to proposed solution and inspire to change behaviorResponsibility 2: Build client and partner relationship- Navigate client's internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out the different POC's- Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google StrategiesResponsibility 3: Be a client's partner to provide client's perspective to delivery team to drive value to the customer- Ensure we add value in account reviews by showing client value in our solutions/services, by addressing the points covered in the last meeting and utilizing the customer time for value addition and not stating the obvious- Be gilding light to internal delivery team to provide them with perspective of client's key goResponsibility 4: Manage effective Project Management practices for internal & external stakeholders- Lead the project team ensuring that the client-first culture is built within the team- Drive consolidation of different activities that are going in parallel to thread them into singular project- Prepare the work breakdown structure and monitor the project progress proactively- Lead the project team ensuring that the client-first culture is built within the team- Set client's expectations for project's timeline, outcome and good or bad results a given project can lead- Alert client if time, resource that can drive project to failure- Ensure that billability is as per the scope of work and so is the collection as per contracts- Develop a communication plan that enables stakeholder management- Manage client expectations and escalations- Ability to understand projects risk and translate it to delivery team with suggestions to mitigationQualification- Previous account management experience- Articulate and well accustomed to a client facing role- Willingness and ability to travel


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