Tele caller Executive

5 days ago

New Delhi, India TM Softech Full time

Job Title: Tele Calling Executive Department:SupportAbout the Role: We are looking for a dedicated and customer-orientedTelecaller Executiveto handle inbound and outbound calls related to customer complaints, queries, and support requests for banking services. The ideal candidate should have excellent communication skills, a calm and empathetic approach, and the ability to resolve customer issues efficiently while maintaining a professional demeanor.Key Responsibilities: Handleinbound and outbound callsfrom bank customers regarding service issues, complaints, and queries. Log, track, and updatecustomer complaints in the system accurately. Coordinate with internal departments(such as operations, IT, and service teams) to ensure timely resolution of issues. Follow up with customers to confirm resolution and ensure satisfaction. Provideaccurate informationabout banking products, services, and processes when required. Escalate unresolved complaints to theconcerned authority or supervisor . Maintaincall records, complaint logs, and daily reports . Ensure compliance withbank policies, data confidentiality , andquality standards .Required Skills & Qualifications: Graduate / HSC qualified(any discipline). 1–3 years of experiencein telecalling, customer service, or complaint handling (preferably in the banking or financial services sector). Excellentverbal communication skillsin English and regional languages. Stronglistening, problem-solving, and interpersonalskills. Ability to remaincalm and professionalunder pressure. Basic knowledge ofbanking operations or support processesis an added advantage. Proficient in usingCRM tools, MS Office, and call management systems .Join our team and contribute to a collaborative, innovative environment, where your ideas can truly make a difference. We look forward to receiving your application.

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