Support Engineer
1 week ago
Job Title: L3 Support EngineerJob Summary:The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients. Working closely with customers, internal teams, and development engineers, you will ensure timely problem resolution and contribute to improving product usability. We seek a skilled professional to deliver advanced support, maintain product performance, and enhance customer satisfaction.Roles & Responsibilities:- Provide effective customer service by leveraging in-depth knowledge of company products. - Collaborate with cross-functional teams to exceed customer service expectations. - Troubleshoot installation and testing issues across various programming languages and build environments. - Escalate issues to the R&D team and Support Manager based on severity, ensuring timely communication with customers regarding status and resolution. - Share technical expertise and best practices with customers and internal support teams to foster continuous learning. - Develop and maintain a knowledge base of known issues, workarounds, and solutions to improve resolution efficiency. - Collect and relay customer feedback on features, bugs, and enhancements to the Product team.Required Experience:- Minimum 8 years of experience in a customer-facing technical role within a software organization. - Fluent in written and spoken English. - Ability to support EU or US time zones based on business needs.Required Technical Skills:- Advanced proficiency in PHP and Apache-based web applications. - Strong understanding of Linux and Windows operating systems. - Solid experience with containerization technologies (Docker). - In-depth knowledge of MySQL and Cassandra database systems. - Hands-on experience with scripting languages, network protocols, and database performance tuning. - Proficient in JIRA for issue tracking and case management.Required Soft Skills:- Strong ability in remote troubleshooting and system diagnostics. - Excellent written, verbal, and presentation communication skills. - Proven analytical and problem-solving capabilities. - Ability to work independently and collaboratively in cross-functional teams. - Skilled at managing and supporting multiple products and technologies simultaneously.Nice to Have:- Familiarity with open-source development languages. - Proficiency in Java. - Passion for adopting new and emerging technologies.
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Automation Engineer
4 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Automation Engineer
4 weeks ago
New Delhi, India Tek Support Full timeJob Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Technical Trainer – Mechanical
4 weeks ago
New Delhi, India Tek Support Full timeJob Title:Technical Trainer – Mechanical / Design / Industrial Engineering Location:Remote Job Type:Part-TimeJob Summary: We are seeking an experienced and passionateTechnical Trainerspecializing inMechanical, Design, and Industrial Engineering domainsto develop, deliver, and evaluate training programs for engineers, technicians, and production staff. The...
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New Delhi, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry)Location: RemoteJob Type: Part-TimeJob Summary:We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...
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Senior Validation Engineer
4 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Trainer – Validation (CQV, Equipment, Injection Mold, HVAC)Location: RemoteJob type: Part-timeJob Summary:To design, develop, and deliver comprehensive training programs on Commissioning, Qualification & Validation (CQV), Equipment Qualification, Injection Molding Process Validation, and HVAC System Validation. The trainer will ensure...
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Support Engineer
4 weeks ago
New Delhi, India Mindteck Full timeJob Opportunity: L2 Support Engineer (Multiple Positions) Location: Bangalore-Remote Start Date: ASAP (within 2–3 weeks) Type: 24x7 L2 Support Salary: Open to discussWe are hiring L2 Support Engineers to join our dynamic IT team. We have openings for:Junior Engineers: 2–3 years of experience Lead Engineer: 5+ years of experienceKey Skills & Requirements:...
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Support Engineer
16 hours ago
New Delhi, India Andor Tech Full timeCompany: Andortech(Bengaluru, India)Experience: 5+ yearsAbout Us: AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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Support Engineer
3 days ago
New Delhi, India Andor Tech Full timeCompany:Andortech(Bengaluru, India) Experience:5+ years About Us:AndorTech is a global IT services and software engineering company founded in 2009, headquartered in Bengaluru, India, with operations across the US, Europe, and the UAE. It specializes in supporting Global Capability Centers (GCCs) and product companies with end-to-end IT consulting,...
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Automation Specialist
4 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Medical Device ManufacturingExperience: 10+ yearsIndustry: Medical Devices / Life Sciences / ManufacturingLocation: RemoteSummary:Senior Automation Engineer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical devices in compliance...
