Experience Transformation Lead

3 days ago

New Delhi, India airtel Full time

Role- Experience transformation lead/ Experience Architect Objective: To design and elevate the end-to-end employee experience by identifying experience gaps, simplifying processes, and driving tech-enabled improvements across the employee lifecycle. This role acts as the experience architect—bringing together operations, HR systems, partner teams, and cross-functional stakeholders to build seamless, digital, and scalable journeys for all employees across Airtel.Key Responsibilities 1. End-to-End Experience Design Map and improve key employee journeys across their lifecycle — joining, movement, daily workplace experience, transitions, exits and beyond. Identify experience pain points and elevate them through thoughtful journey planning Create consistent experience standards for all employees across geographies and BUs. 2. Process Simplification & Re-Engineering Redesign complex or manual processes to be simpler, faster and more intuitive. Build clear playbooks, checklists, and standard operating flows that reduce dependency on individuals. 3. Digital & Self-Serve Enablement Redesign journeys with a “digital-first and self-serve-first” mindset. Partner with internal HR tech teams and vendors to build features, automation and improved employee interfaces. Ensure new processes or tools enable employees to complete tasks independently with minimal intervention. 4. Cross-Functional Collaboration Work across the full HR spectrum to drive experience improvements. Partner with IT and other enabling functions where system or process changes are required. 5. Change Management & Communication Drive communication for new processes and experience improvements. Build clear, employee-friendly guides, FAQs and content that make self-serve adoption easy. Ensure transitions are smooth and employees understand “what’s changing and why.”Education Qualification:MBA- HR from Tier 1 / 2 college. Work Experience:3 to 6 Years; Experience in managing some digital transformation project for employee journey.

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