Network Engineer

4 weeks ago

Pune, India Iden Consulting Pvt Ltd Full time

Description : Skill set : CM, SM,SMGR, SBC AMS, AEP, CMSMandatory : Preferable/Optional : - Engineer must have 2-3yrs of experience on Avaya Contact Center environment.- Should be flexible in 24-7 shifts.- Installation and configuration of Avaya Soft phone.- Configuration of CMS.- Shift Hand?over Proper Shift hand?over with total Remedy ticket resolved in the shift & also toss back has to be mentioned.- Updating Activity in tracker.- Resolving each & every ticket within SLA with proper resolution.- Recording every ticket resolved in shift.- Coordination with user for better CSAT.- User confirmation before closure to avoid ticket reopening.Administration Experience on Avaya Aura Communication Manager, Session Manager, System Manager, AES, SBCE(Oracle), AMS, AEP, CMS- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces- Phone or device registrations with Call Manager and SIP Server- In-depth knowledge on troubleshooting Avaya Call Center Solutions and SIP integration- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.- Recording solution knowledge, preferably Verint- Basic SQL Database knowledgeSession Manager/System Manager (SIP server) administration and routing configuration- Troubleshooting experience on All Avaya products- Hands on experience on Incident & Change management process.- Good Team player and provide periodical knowledge transfer to teams.- Should have good verbal and written communication skills. (ref:hirist.tech)

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