
DHI Solutions
3 weeks ago
Job Summary :
The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET.
Key Responsibilities :
- Work closely with care management teams to support critical member-facing features, care plan modules,
and clinical workflows.
- Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.
- Analyse recurring issues and implement root cause fixes and preventative measures.
- Maintain documentation related to incident management, known errors, and system configurations.
- Participate in on-call rotation and ensure 24/7 uptime for mission-critical Skills :
- Strong exposure to Guiding Care or other care management systems in a healthcare domain.
- Solid understanding of SQL Server, stored procedures, and database performance tuning.
- Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.).
- Ability to debug application logs, identify integration issues, and suggest fixes quickly.
(ref:hirist.tech)
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