Global IT Infrastructure Manager

4 days ago


Hyderabad, India MNR Solutions Full time

Position : IT Infrastructure ManagerExperience : 8+ Years (3+ Years in a Leadership Role)Key Responsibilities :Strategic Leadership :- Define and execute the global IT infrastructure roadmap.- Evaluate and implement emerging technologies to support business growth.- Align infrastructure capabilities with long-term business objectives.Infrastructure & Operations : - Oversee design, deployment, and maintenance of networks, servers, cloud (Azure, Microsoft 365), virtualization (VMware), and security systems.- Ensure system reliability, high availability, and robust disaster recovery.- Lead critical incident response and resolve issues with urgency.- Drive/oversee projects as needed.Service & Support :- Manage helpdesk operations and ensure a world-class user support experience.- Implement ITSM practices to continuously improve service quality.- Foster a user-centric culture of responsiveness and reliability.- Partner with external service providers to ensure consistent delivery of infrastructure services, timely resolution of issues, and full compliance with performance commitments.Security, Risk & Compliance :- Develop and enforce cybersecurity policies, firewalls, and monitoring practices.- Ensure compliance with regulatory requirements and industry standards.Vendor & Budget Management :- Manage global vendor partnerships, contracts, and SLAs.- Own infrastructure budgets, resource forecasting, and reporting to leadership.People Leadership :- Lead, mentor, and develop a high-performing IT team.- Encourage collaboration, knowledge sharing, and professional growth.- Promote accountability and a culture of technical excellence.Qualifications & Skills : - 8+ years of IT infrastructure experience, including 3+ years in a leadership/manager role.- Strong global or multi-site exposure.- Ability to support work across multiple time zones.- Deep expertise in networking, server administration, cloud platforms (Azure, Microsoft 365), virtualization (VMware), and cybersecurity.- Proven experience managing large-scale IT initiatives and projects.- Excellent communication, stakeholder management, and leadership skills.- Bachelor's or Master's degree in Computer Science, Information Systems, or related field.- Certifications (Microsoft 365, Azure, Cisco, PMP, ITIL) strongly preferred. (ref:hirist.tech)


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