Information Technology Help Desk Technician

4 weeks ago

Jodhpur, India Celito Tech, Inc. Full time

Job Title: IT Service Desk TechnicianReports To: Senior Manager, IT SupportEmployment Type: Full-TimeTimings : 11.30 am to 8.30 pm IST (Can extend upto 10.30 pm in case of meetings/issues)The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technologystacks. With both consulting and products, our expertise can help our customers save time andmoney as they move from strategic Clinical & Quality management all the way to widespreadand profitable commercialisation.Job OverviewIn this customer-facing role, the IT Service Desk Technician will play a key role in supporting ourclients as the primary point for service calls and emails, tackling common and challengingissues. The role will also provide top-tier customer service and subject matter support in anon-site and/or remote environment. This position will provide troubleshooting and technicalexpertise to drive high first-call resolution.Responsibilities and Duties:Initial point of contact for all IT-related incidents and requestsWork within the ticketing system to provide clients with timely and meaningful updatesTroubleshoot IT-related issues remotely or in person and escalate any unsolved issuesImage laptops (Windows OS and MacOS) and customise with company applicationsSupport both Windows and Mac systemsDocument IT procedures, create runbooks and reportsContinually improve IT support processesOnboard and offboard users on multiple platformsTrain new hires on policies, procedures and technical skillsSupport with conference room AVTroubleshoot printers and Wired/Wireless networksOther duties, project work and responsibilities as assignedRequirements:3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk teamExperience working in an IT Service Management platform or Help Desk ticketing systemSenior or Team Lead experience in a Managed Service Provider (MSP) environment is a plusExperience with documentation and procedure designTechnical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) are a plusStrong knowledge of Windows OS and Mac OSStrong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)Excellent customer service, communication and interpersonal skillsAble to travel and work at customer sites as needed

  • Head of Information Technology

    3 weeks ago

    Jodhpur, India AI Outsourcing Full time

    Company DescriptionAI Outsourcing is looking for a Head of Information Technology to transform the Outsourcing / Offshore sector via the use of AI - targeting Accountants globally.Role DescriptionThis is a full-time remote role for a Head of Information Technology. The role involves overseeing IT operations, defining and executing IT strategies, and managing...

  • Front Desk Executive

    4 days ago

    Jodhpur, Rajasthan, India 8dbeaea3-780e-4f9f-80fb-920e9f900115 Full time ₹ 1,000 - ₹ 15,000 per year

    About Marwari CatalystsMarwari Catalysts is India's fastest-growing startup accelerator, enabling entrepreneurs to build, scale, and succeed. We work closely with founders, investors, and industry experts to foster innovation and create meaningful impact in the startup ecosystem. As the first point of contact for our organisation, the Front Desk Executive...

  • Solar Technician

    2 days ago

    Jodhpur, Rajasthan, India solarinnovation Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Role – Solar Technician (O&M)Total No of Positions: 1Locations –o Jodhpur, RajasthanReports to – Assistant Manager - Solar O&MAbout Solar Innovation – is a unique platform to help every needy one in the field of solar energy, be it solar enthusiasts, solar customers, solar manufacturers and solar installers to build their business and work with us.At...

  • Laboratory Technician

    2 weeks ago

    Jodhpur, Rajasthan, India Dr. B. Lal Clinical Laboratory Full time

    **Job Description: Laboratory Technician** **Mission**: The mission of Laboratory Technicians is to uphold the highest standards of quality and accuracy in the management and analysis of patient samples. The responsibilities includes handling of every sample from receipt to reporting, ensuring each phase of the process is executed with precision and...

  • Lab Technician

    1 week ago

    Basni, Jodhpur, Rajasthan, India HRDK JEWEL CRAFT LIMITED Full time ₹ 2,40,000 per year

    We're Hiring — Electro-Foaming Technician (B.Sc. Chemistry)HRDL Jewel Craft LimitedAre you a B.Sc. Chemistry graduate looking to start or grow your career in an advanced manufacturing environment?Join HRDL Jewel Craft Limited, a leader in innovative jewelry electro-forming and electro-foaming technology.Position: Electro-Foaming / Electro-Forming...

  • Zoho Engineer

    2 weeks ago

    Jodhpur, India aecc - digital innovation hub Full time

    Job Overview:We are seeking a skilled and proactive Zoho One Developer/Engineer to join our growing team. The ideal candidate will be responsible for designing, customizing, implementing, and maintaining solutions across the Zoho One suite, including Zoho CRM, Creator, Books, Desk, Projects, and other applications. You will play a key role in automating...

  • Data Scientist

    2 weeks ago

    Jodhpur, India The Trade Desk Full time

    Data Scientist – Digital Advertising & Marketing TechnologySalary: $80,000 USDEmployment Type: Full-TimeAbout the OrganizationWe are a global technology team responsible for building and managing advanced advertising platforms that power large-scale digital marketing ecosystems. Our mission is to deliver data-driven solutions that optimize ad performance,...

  • Data Scientist

    2 weeks ago

    Jodhpur, India The Trade Desk Full time

    Data Scientist – Digital Advertising & Marketing TechnologySalary: $80,000 USDEmployment Type: Full-TimeAbout the OrganizationWe are a global technology team responsible for building and managing advanced advertising platforms that power large-scale digital marketing ecosystems. Our mission is to deliver data-driven solutions that optimize ad performance,...

  • Chief Technology Officer

    5 days ago

    Jodhpur, Rajasthan, India 1402bf45-844b-4706-a985-8201d7735342 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionAs the Chief Technology Officer (CTO) at RAMA REFLECTION INDIA PVT. LTD., you will lead the technology strategy, oversee the development and dissemination of technology for the company, and ensure that all technological objectives align with organizational goals. Day-to-day tasks include...

  • IT Support Associate

    5 days ago

    Jodhpur, India Orbis Systems Full time

    Role DescriptionThis is a full-time, on-site role based in Chennai for an IT Support Associate (Internal IT). In this role, the IT Support Associate will be responsible for providing technical assistance and support within the company. Key responsibilities include troubleshooting system and hardware issues, maintaining Windows systems, managing internal IT...