Salesforce Associate
1 month ago
Job Description :
- Experience with Salesforce Sales, Service, or Experience Cloud - Salesforce. com domain knowledge is a plus (ex: Field Service, Bots, etc. )
- Testing against feature stories (with or without defined requirements)
- Documenting test results in a structured, detailed fashion
- Able to prioritize defects focusing on the most important ones first
- Filing detailed issue reports with clear repro steps
- Browser/device testing, API testing
- Developing QA plans for features or projects
- Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
- Salesforce Administrator certification
- Knowledge on Chatbots and IVR are a plus
- Ability to comfortably speak to industry best practices and guide the client towards those best practices
- Experience in automation testing using any tool
- Assessing requirements or features to identify areas to test
- Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
- Adapting to and learn to work with different technologies and team contexts
- Communicating sensitively to different client/team norms and communication style
- Support and coordinate and System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
- Ability to explain the UAT testing process to the customer
- Perform thorough regression testing when bugs are resolved.
- Create test coverage documentation, test execution plans, and metrics reports.
- Create, organize, and maintain test plans, test suites, and test cases based on project requirements and acceptance criteria, and to identify and prioritize manual test cases for automation
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