Technical Customer Success Manager
2 weeks ago
About the Role:
Client: Product-based Organization
Duration: 12 months with possible extension
Location: Bangalore (Onsite)
Timings: Night Shift - 5:30 PM IST to 2:30 AM IST
Notice Period: (Immediate Joiner - Required)
Benefit:
(A) Free Dinner
(B) Subsidised Cab facility for coming to the office for the Night Shift (5:30 PM - 2:30 AM)
(C) Free Cab facility for going home from the office for the Night Shift (5:30 PM - 2:30 AM)
Experience Required:
A good Technical/Engg bachelor's/Professional degree.
A background in Solutions/Technical Customer Success/Professional Services is preferred
1-6 years of relevant experience.
Good presentation, verbal and written communication skills.
Technical Experience - Hands-on experience in Javascript, CSS, HTML, Rest Api’s, a knack for understanding systems, architecture, and security aspects is required.
Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
The ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
Responsibilities:
- Work with our global customers to identify their target audiences training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoption
- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
- Consult, ideate, and propose optimal digital adoption solutions to our customers using the client Product Ecosystem. Create Content using the client Studio Editor to suit the customer’s use cases
- Help develop standards and guidelines to ensure consistency in deliverables across projects.
Education:
- Candidate from Computer Science, IT Engineering, MCA or BCA Background is mandatory
Preferred Skills:
- Excellent spoken English skills (Frequently Communicate with North American clients)
- Awareness of diverse cultures and practices across geographies
- Javascript, CSS, HTML, Rest API's, systems architecture and security
- Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage
- Candidate from Engineering and Computer, IT background is preferred
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