Customer Service Specialist
2 weeks ago
The Repair Coordination is responsible for tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. This role plays a critical part in preventing delays, improving turnaround time, and ensuring seamless customer experience across multiple accounts and locations.Key Responsibilities1. Repair Quote ManagementTrack all repair items shipped to vendors and ensure quotes are received on time.Follow up with vendors if no quote is received within 2 weeks.Send up to three follow-up emails for pending quotes.Escalate cases where no response is received after three attempts.2. Approved Repair MonitoringTrack and monitor all approved repairs through completion.Maintain visibility on the vendor’s estimated repair completion date.If repairs exceed the promised Sales Order due date, send follow-ups requesting:Updated ETATracking informationEscalate cases with no response after three follow-ups.3. Communication & System UpdatesUpdate internal systems with accurate quote statuses, ETAs, acknowledgements, and tracking details.Inform the Customer Service (CS) or Account Management team of any delays or issues that may impact customers.Escalate repeated vendor non-responsiveness to the sourcing team for resolution.Role GoalsEnsure timely receipt of repair quotes.Ensure on-time return of completed repairs.Maintain clear and consistent communication with internal teams.Reduce delays, improve turnaround efficiency, and prevent customer impact.Skills & QualificationsStrong communication and follow-up skills.Ability to track multiple orders and deadlines.Basic understanding of repair/operations workflow (preferred).Proficiency in MS Excel and email communication.Attention to detail with strong organisational skills.
-
Specialist (Service)
3 weeks ago
Vadodara, India Konecranes Full timeJob DescriptionWe are looking for Service Specialist One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees. Create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior...
-
Customer Service Specialist
1 week ago
Vadodara, India NetRTech Solutions LLP Full timeJob description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative...
-
Customer Service Specialist
2 weeks ago
Vadodara, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...
-
Customer Support Specialist
1 week ago
Vadodara, India Appuno IT Solutions Full timeCompany Description Appuno IT Solutions is a fast-growing applications development company known for its professionalism and innovation. Based in the technology hub of Ahmedabad, India, Appuno delivers cutting-edge development services and customized solutions to help businesses achieve a competitive edge. The company offers a comprehensive array of services...
-
Onsite Service Specialist
4 days ago
Vadodara, Gujarat, India Acoem Full timePosition Title: Onsite Service Specialist Industrial ReliabilityLocation: Vadodara, GujaratDivision: Acoem ReliabilityPosition SummaryAcoem India's Reliability Division is looking for a dedicated and skilled Onsite Service Specialist to support our customers in ensuring the health, reliability, and performance of their industrial equipment. This role...
-
Customer Service Specialist
2 weeks ago
Vadodara, India AH Business Solutions India Pvt. Ltd. Full timeThe Repair Coordination is responsible for tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. This role plays a critical part in preventing delays, improving turnaround time, and ensuring seamless customer experience across multiple...
-
Customer Service Specialist
2 weeks ago
Vadodara, India AH Business Solutions India Pvt. Ltd. Full timeThe Repair Coordination is responsible for tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. This role plays a critical part in preventing delays, improving turnaround time, and ensuring seamless customer experience across multiple...
-
Client Service Specialist
2 weeks ago
Vadodara, India Anonymous Full timeONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply Job Timing Multiple shifts available details will be shared during initial screening if you are shortlisted. Job Brief Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...
-
IT Service Management Specialist
1 week ago
vadodara, India beBeeit Full timeJob Title:IT Service Management Specialist
-
Customer Service Representative
2 weeks ago
Vadodara, India Patterns Full timeProfile: **Customer Service Specialist** Location: **Vadodara** Shift: **US Shift** (7:30 PM to 5:30 AM - Including 1HR Lunch Break) Working Days: Mon to Fri **Job description** - Any graduate can apply. - Excellent in Written and Verbal English communication skills - Working with little to no supervision. - Fix Incentives - Quick Promotions -...
