Engineer I
3 weeks ago
Engineer I - Global Event & Incident Management
Pune
Role purpose -
As Global Monitoring Analyst, you will be responsible to manage processes and tools for IT infra monitoring and effective management of alerts to ensure overall availability, performance & health of all IT components. The successful candidate will need to ensue effective management of critical IT Infrastructure related incidents & facilitate MIM through people, process, and technology.
What will you do?
- Monitor key performance metrics and availability of enterprise IT Infrastructure.
- Monitor alerts related to various Infrastructure environments – VMware, storage, networks, databases, OS (Windows, Linux)
- Major Incident Facilitation by opening P1 bridge call, engage technical teams, stakeholders as needed.
- Provide timely, accurate, and effective communication on service impacting alerts & Perform capacity analysis and report all bottlenecks to ITSM /technical teams.
- Reporting - IT Infra Snapshot report, P1 trend analysis, Alert analysis, Device Availability
- Alerts configuration, maintenance, upgrade, vulnerability mgmt., administration & vendor coordination for various monitoring tools.
Knowledge, Experience & Skills -
- This position will be responsible for Enterprise IT Infrastructure Monitoring, Alert Management, P1 Incident Management, Stakeholder communication & Capacity Management minimum 1 year of relevant experience required.
- The focus will be on Monitoring and Event Management, Incident Management, Problem Management, Change Management, Availability, Capacity, Performance Management minimum 1 year of relevant experience required. & Reporting in line with Accelya´s global business strategy, values, and missions.
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