Paradigm - Manager - Customer Relations

4 weeks ago

Bengaluru, Karnataka, India Paradigm Integrated facility Services Pvt. Ltd. Full time

Company Overview:

Paradigm Services is an ISO 9001:2008 certified organization providing end-to-end Property/Facility Management and Real Estate services.

We specialize in engineering operations & maintenance, housekeeping, security, pest control, environmental management, office support, and legal consultancy.

Managing over 3 million sq.ft. of property, we are committed to excellence, statutory compliance, and sustainable practices.

Key Responsibilities (KRA):

- Manage and nurture long-term client relationships, ensuring high levels of customer satisfaction.

- Act as the primary point of contact for client inquiries, issues, and service feedback.

- Coordinate with internal teams (operations, technical, housekeeping, security, etc.) to ensure prompt service delivery.

- Monitor and resolve complaints or concerns in a timely and professional manner.

- Maintain comprehensive and up-to-date records of client interactions using CRM tools.

- Identify service improvement opportunities and develop strategies to enhance customer experience.

- Conduct regular client meetings and feedback sessions to assess service quality and expectations.

- Ensure compliance with service-level agreements and escalate unresolved issues to management when necessary.

- Support the business development team by building strong client references and fostering repeat business.

- Generate and present customer service reports and insights to leadership for continuous improvement.

Required Skillsets:

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a customer-centric approach.

- Proficiency in CRM software and MS Office Suite.

- Good understanding of facility/property management operations is an added advantage.

- Ability to manage multiple client accounts and prioritize tasks effectively.

- Proven conflict resolution and negotiation capabilities.

- High attention to detail and record-keeping accuracy.

- Ability to work both independently and in cross-functional teams.

- Strong analytical and problem-solving mindset.

- Adaptability to work in a dynamic and fast-paced environment.

Educational Qualification:

- Bachelors or Masters degree in Business Administration, Management, or a related field

(ref:iimjobs.com)

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