Senior Manager/Functional Consultant

4 weeks ago

Pune, Maharashtra, India Icertis Full time
10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ).

- Excellent written and verbal communication skills, discretion, and excellent judgment.

- Very strong business analytical skills with an eye for detail.

- Manage cross-functional interactions with Icertis internal teams e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations.

- Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally.

- Critically evaluate information gathered from multiple sources and reconcile conflicts.

- Must have direct client engagement experience over multiple end-to-end implementations.

- Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives.

- Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts.

- Bachelors degree or equivalent experience with a keen business sense is required.

- MBA and/or experience in Management Consulting is preferred.

- Progressive experience in managing enterprise SaaS implementations analyzing, troubleshooting, and debugging customer issues will be useful.

- Superb time management and ability to juggle multiple tasks under strict deadlines.

- Knowledge of SaaS, Microsoft technologies, and Cloud services.

- Six SIgma, ITIL, PMP or other certifications required.

(ref:iimjobs.com)

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