CDW - Senior ScienceLogic Engineer - Observability Services

Key Areas of Responsibility :- Work with technology owners and stakeholders to formalize requirements and business needs.- Translate collected business needs and requirements into efficient and scalable application solutions- Collaborate with Platform Owner for optimal solution architecture, efficiency, maintainability, and scalability.- Develop and execute test plans to ensure service continuity as new solutions are implemented.- Develop and maintain applications to CDW standards and quality.- Complete tasks and projects in a timely manner, honoring commitments to stakeholders and management.- Participate in Scrum activities, including story creation, sprint planning, daily stand-ups, and sprint reviews.- Ensure stakeholders' responses are timely and in a professional manner.- Foster open lines of communication.- Perform operational activities to maintain system availability and meet the needs of customers and coworkers.- Perform client consulting in specialized areas of technology (Networking, Systems, Virtualization, Storage, etc).- Provide innovative technical solutions to complex hardware/software problems.- Provide technical support services and consulting to Managed Services clients to meet their business needs.- Understand and deliver Managed Services offerings as outlined in the CDW Service Catalog.- Provide detailed and effective communication to internal and external customers.- Concisely articulate problems and solutions for issues to internal and external clients.- Participate in on-call rotation to provide 24/7 support to critical systems and ensure availability objectives.- Conduct throughput analysis, problem-solving, and infrastructure planning.- Identify and communicate potential opportunities for cross-selling to the sales team.- Manage time and expense to meet or exceed expectations defined in the Statement of Work.- Provide high-quality content deliverables using the appropriate document templates.- Ability to follow through with tasks, projects, and troubleshooting with little or no supervision.- Serve as the technical point of contact on customer engagements and internal projects.- Conducts/leads design workshops for complex designs to meet customer, business, and technical objectives.- Educates the customer on the solution as appropriate throughout the life of the project or service life.- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.- Communicates with the Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).Education and/or Experience Qualifications :- Bachelors degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable- A Minimum of 8 years experience with ScienceLogic.Required Qualifications :- Significant experience (4+ years) with ScienceLogic monitoring and architecture- Significant experience troubleshooting SL1 Dynamic Applications in Python- Significant experience with the Unix command line- Significant experience with MySQL relational database- Experience with IT Operations/Service Management with ServiceNow.- Experience developing and using web services (REST or SOAP).- Experience with non-relational databases (Cassandra, Scylla).- Experience with version control software (Git, GitHub).- Working knowledge of Configuration Management and DevOps tools (Ansible, Jenkins, Docker).- Demonstrated understanding of an Agile software development process- Capable of resolving critical issues in a time-sensitive manner, cognizant of requisite service levels.- Ability to establish customer trust and confidence in the CDW Managed Services- History of balancing multiple priorities simultaneously, with the ability to adapt to changing needs- Critical attention to detail and solid creative problem-solving skills- Ability to perform intermediate root cause analysis- Strong organizational, analytical, and problem-solving skills- Customer Service focused and a high level of professionalism- Ability to consistently follow policies and procedures- Strong communication and documentation skills- Excellent verbal and written communication skills to effectively interact with all levels of the organization- Ability to prioritize work and multitask in a fast-paced, diverse, and growth-oriented environment- Team player with a strong desire to continue learning and expanding experience in an evolving environment- Good time management skills, able to meet rigid and urgent assignment schedules- Ability to work weekends and/or off hours as necessary to meet client needs- Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites- Ability to apply common sense in performing the job.- Ability to understand and follow basic guidelines.Preferred Qualifications :- Experience developing SL1 Dynamic Applications with Python- Experience with APM Platforms, including but not limited to Dynatrace- Experience with Observability, OpenTelemetry, and Go Programming Language- ITIL Foundations Certification- 3 years of Managed Services experience (ref:hirist.tech)