WFM Manager

Found in: Talent IN 2A C2 - 2 weeks ago

Gurugram, India Teleperformance Full time

Please send the resumes at "radhika.gupta1@teleperformance.com".


Location: Gurgaon


Looking for immediate joinetrs.


  • Have a depth knowledge about Nice IEX WFM Tool.
  • Should have worked as ADMIN role of IEX.
  • Should have prior knowledge of IEX setups for new projects.
  • Should have problem solving skills on the IEX tool.
  • Collaboratively work with planning, scheduling, and RTA team to implement IEX.
  • Manage multiple reports through IEX as per process requirement.
  • Have knowledge with power point presentation.
  • Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters.
  • Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions.
  • Discuss & review with WFM team until tool implementation.
  • People engagement & performance enhancement
  • Manage to facilitate training for OPS, WFM and other functions.

• Minimum 5 years of work experience with IEX tool.

• Should have worked extensively with at least one of the WFM software’s, like IEX

• Minimum – Graduation, Post-graduation diploma is desirable

  • WFM Manager

    Found in: Appcast Linkedin IN C2 - 2 weeks ago

    Gurugram, India Teleperformance Full time

    Please send the resumes at "radhika.gupta1@teleperformance.com".Location: GurgaonLooking for immediate joinetrs.Have a depth knowledge about Nice IEX WFM Tool.Should have worked as ADMIN role of IEX.Should have prior knowledge of IEX setups for new projects.Should have problem solving skills on the IEX tool.Collaboratively work with planning, scheduling, and...

  • WFM Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    Gurugram, India Teleperformance Full time

    Please send the resumes at " ". Location: Gurgaon Looking for immediate joinetrs. Have a depth knowledge about Nice IEX WFM Tool. Should have worked as ADMIN role of IEX. Should have prior knowledge of IEX setups for new projects. Should have problem solving skills on the IEX tool. Collaboratively work with planning, scheduling, and RTA team to implement...

  • Manager I, WFM

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Manager I, WFM

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Manager I, WFM

    Found in: Talent IN C2 - 2 hours ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.   Role and Key Responsibilities: ...

  • Analyst, WFM Automation

    Found in: Whatjobs IN C2 - 6 days ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, WFM Automation

    Found in: Talent IN C2 - 6 days ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Design,...

  • Sr. Supervisor, WFM

    Found in: Talent IN C2 - 6 days ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Manage a team of...

  • REF34496H - Senior Executive - WFM - GGN

    Found in: Talent IN C2 - 3 hours ago

    Gurugram, India WNS Global Services Full time

    Job DescriptionThe Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets.The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

  • Manager II

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : ...

  • Manager II

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Single...

  • Assistant Manager

    Found in: Whatjobs IN C2 - 6 days ago

    gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Assistant Manager

    Found in: Talent IN C2 - 7 days ago

    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Analyst, Real Time Management

    Found in: Whatjobs IN C2 - 1 week ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, Real Time Management

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, Real Time Management

    Found in: Talent IN C2 - 2 hours ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor...

  • Digital Transformation Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10% WFM Manager with domain knowledge and 12+ years of experience Privacy Statement FIS is committed to protecting the privacy and security of all personal information...

  • Sr. Analyst, Planning

    Found in: Whatjobs IN C2 - 1 week ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, Planning

    Found in: Whatjobs IN C2 - 6 days ago

    gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: ...

  • Analyst, Planning

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India Concentrix Full time

    Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Manage...