Current jobs related to Technical Product Support Specialist - Alappuzha - BirdChime

  • Oracle E-Business Suite Specialist

    1 month ago

    Alappuzha, India Tata Consultancy Services Full time

    Role : Oracle E-Business Suite SpecialistDescription:We are seeking a highly skilled Oracle E-Business Suite Specialist to join our team. The ideal candidate will be responsible for implementing, configuring, and maintaining the Oracle E-Business Suite modules including CRM, Order Management, Billing, and Payment.Required Technical Skill Set: Oracle...

  • MuleSoft + SAP Integration Specialist

    2 days ago

    alappuzha, India KOV Technologies Full time

    Location: RemotePosition Type: Contract – 3 months, extendable for 12 monthsAbout the Role: KOV Technologies is seeking a highly skilled MuleSoft Integration Specialist to work on a contract basis for one of our clients. The ideal candidate will have extensive experience with MuleSoft, SAP systems, and Salesforce integration. This role requires deep...

  • Marketing Automation Specialist

    1 week ago

    Alappuzha, India RapidBrains Full time

    Job Title: Marketing Automation SpecialistContract Duration: 6+ MonthsLocation: RemoteWork Timing: 9 AM to 6 PMAre you skilled in streamlining marketing automation across multiple channels? Do you thrive in a data-driven environment that supports client engagement and business growth? Join our team as a Marketing Automation Specialist to help us automate...

  • Product Operations Engineer

    1 month ago

    alappuzha, India Plivo Full time

    Plivo is a cloud communications platform that empowers businesses to connect, engage and interact with their customers with confidence. Plivo’s mission is to simplify business communications. Thousands of businesses around the globe, including IBM, Workday, Wolters Kluver, Zomato, Yahoo, and Splunk, rely on Plivo to power their voice and SMS communications...

  • Technical Project Manager

    6 days ago

    Alappuzha, India Geojit Technologies Full time

    Role:Technical Project Manager /Scrum MasterExperience: 9+ Years Location: Chennai, India (with travel to Kochi). Job Description As Project Manager, you are responsible to work closely with the client, oversee all aspects of projects, set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management...

  • Senior Product Line Manager

    1 month ago

    Alappuzha, India Gigamon Full time

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Quality Assurance Specialist

    1 month ago

    Alappuzha, India GAVS Technologies Full time

    Dear CandidateWe are on a lookout for a Project Quality Assurance Specialist and early joiner would be preferred.Experience Range : 3-6 YearsThe Job Description is as below : Delivery Governance: Develop, maintain, and enforce delivery standards, including Agile practices, manage Infrastructure projects, metrics tracking, and reporting.Quality Assurance:...

  • Presales Specialist

    1 month ago

    Alappuzha, India Yethi Consulting Full time

    Job DescriptionPresales (Software Testing Services) Job Description - Software Presales (Software Testing Services) - Banking Sector Company: Yethi Consulting Pvt LtdLocation: MumbaiExperience: 03 to 10 YearsDesignation: Presales Executive (Software Testing Services) About Yethi Consulting:About Yethi Consulting - Yethi Consulting Pvt Ltd is a leading...

  • Senior Product Manager( Retention)

    2 months ago

    Alappuzha, India BrightCHAMPS Full time

    We are looking for an extraordinary Senior Product Manager to change how children are introduced to the world of technology & future skills. BrightChamps, the fastest growing edtech company out there, aims to equip every child with cutting-edge skills for the 21st century. We strongly believe in bringing out the hidden potential that kids have within...

  • New Product Development Manager

    3 days ago

    Alappuzha, India SearchLight HR Full time

    Currently we have an excellent opportunity with a food ingredient/ flavour manufacturing company.Designation: Manager RnD (Bakery category)Reporting to MDLocation : KeralaWork timings: 8.45 am to 5.30 pmBroader Role / Responsibilities:1. New Product Development :· Creatively Lead, evaluate, and develop new products for various applications – Range of...

  • Senior Product Manager( Retention)

    2 weeks ago

    Alappuzha, India BrightCHAMPS Full time

    What is BrightChamps?A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries...

  • SEO Lead

    3 weeks ago

    Alappuzha, India EV.com Full time

    Job Description: SEO SpecialistLocation: Remote | Full-timeEV.com, the world’s first electric vehicle marketplace, is seeking a results-driven SEO Specialist to enhance our online presence and organic growth. If you are passionate about EVs and have a proven track record in search engine optimization, we’d love to hear from you!Key Responsibilities:•...

  • SAP MDG Technical/Functional Consultant

    6 days ago

    Alappuzha, India Tata Consultancy Services Full time

    Greetings From TCS!!!!!TCS presents an excellent opportunity for "SAP MDG Technical/Functional"Job Title: SAP MDG Technical/FunctionalLocation: Bengalore(Abhilash Building, Plot No. 96, Rd Number 2, EP-IP, Industrial Area, Whitefield, Bengaluru, Karnataka 560066)In Person Drive Date: 16th November 2024(Saturday)In Person Drive Time: 09:00 AM - 2:00...

  • ServiceNow Developer

    3 weeks ago

    Alappuzha, India Comptech Associates Full time

    About the Job:Job Title: ServiceNow Developer (Immediate joiner max within 2 week)Duration: FulltimeLocation: India / RemoteNo. of Positions: 12-3 yrs. of experience.Shift timings – 2pm to 11 pm IST (40 hrs. week full time resources) – should be available for on-call rotation during critical project releases and hyper-care times.Note 1 : Only Immediate...

  • Sap CI-DS

    4 weeks ago

    Alappuzha, India Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • Sr Staff Application Engineer(STA)

    2 months ago

    alappuzha, India Synopsys. Full time

    Job Title: Sr Staff Application Engineer(STA) You Are: You are a highly skilled and motivated Application Engineer with a deep understanding of Static Timing Analysis (STA). Your expertise in timing closure, ECO flows, and methodology is unparalleled. You have a proven track record of working with Synopsys' STA tool, PrimeTime, and have a strong grasp of...

  • Project Specialist

    1 month ago

    alappuzha, India upGrad Full time

    About the Role: Program AssociateManaging the end-to-end accountability of program operation activities on a day-to-day basis. To be successful as a Program Associate, you will need to be able to work on tight deadlines.Roles & Responsibilities:Monitoring the progress and effectiveness of educational programs through data collection, analysis, and...

  • DevOps Engineer

    1 week ago

    Alappuzha, India C&R Software Full time

    The Position – DevOps Cloud EngineerThe Cloud Services Management (CSM) team is seeking an experienced DevOps Cloud Engineer who thrives working in a fast-paced, state-of-the-art public cloud environment. The role, principally focused on AWS infrastructure, is a blend of client-centric project delivery, level-2 operational technical support, and continuous...

  • Sales Specialist

    1 month ago

    alappuzha, India Appinventiv Full time

    Will be responsible for providing consulting solutions tailored to client needs, with a focus on IT services.They will develop proposals and solutions aligned with business strategies.The role involves maintaining strong relationships with clients and ensuring a clear understanding of their evolving needs.They will act as a liaison between the sales team and...

  • Corporate Strategy Specialist

    2 months ago

    Alappuzha, India BDO in India Full time

    Role: Corporate Strategy Designation: Associate Job Descriptions Deliver in-depth research for various strategic initiatives undertaken by the Corporate Strategy team.Liaise with senior team members as well as senior stakeholders in the organization to collate data and analyze information.Leverage research, analysis, and business knowledge to identify trends...

Technical Product Support Specialist

2 months ago

Alappuzha, India BirdChime Full time

Company Description

BirdChime is a leading Shopify Apps development firm.


Role Description

This is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and improving processes to enhance customer satisfaction. The Technical Product Support Specialist will also work closely with the product development team to identify and report any product issues, as well as recommend potential product improvements based on customer feedback.

The Support representative will be responsible for assisting clients with their inquiries via email, live chat, and phone calls. The individual will act as the first point of contact for customers and provide support to resolve their issues quickly and efficiently. The candidate will also collaborate with the internal team to ensure that customer issues are resolved in a timely and satisfactory manner.


Qualifications

  • Knowledge of HTML, CSS, and JavaScript
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Experience with the Shopify platform and Shopify App Development
  • Excellent Product Support, Customer Support, and Technical Support skills
  • Ability to troubleshoot and resolve technical issues
  • Strong analytical skills
  • Ability to manage and prioritize multiple tasks effectively
  • Experience in developing and implementing customer success strategies
  • Excellent communication and interpersonal skills
  • Bachelor's degree in Computer Science or equivalent experience
  • Background in software development is a plus