Senior Executive – B2C Operations

1 day ago

New Delhi, India Foxtale Full time

Key Responsibilities:- You will be managing aspects of output in your area: Controlling performance, people management, metrics & process improvements. - RTO Management: Oversee and manage the Return to Origin (RTO) process, reducing the RTO timelines and ensuring timely deliveries. - Invoice Tracking: Maintain accurate records of invoices and track against returns. - Life cycle Reconciliation: Handle reconciliation of return data and weight data and collaborate with the commercial team for discrepancies. - Damage/Loss: Monitor and track returns related to damaged or lost products. - RTO Delivery Coordination: Coordinate with RTO delivery teams, ensuring smooth execution of deliveries and returns. - Communication: Act as a liaison between teams, ensuring consistent and clear communication regarding RTO statuses, issues, and updates. - Define and implement B2C operational SOPs for Q-com channels. - Drive continuous improvement initiatives for order accuracy, speed and service levels. - Lead cross-functional coordination with Revenue, Finance and Brand teams on PO fulfilment, marketplace inventory replenishment, inventory reconciliation & finance compliance. - Customer experience Matrices reporting, improvement & closure of corrective actions.Qualifications: •- 3-4+ years of operations experience in a similar fast-paced process driven B2C Supply Chain, and Operations roles. - Bachelor’s degree in business administration or engineering background. - Strong knowledge of fulfilment and shipment lifecycle management.Good computer literacy: Excel, word and other relevant technologies- Problem-solving capabilities, attention to detail and process-driven approach. - Excellent communication skills with the ability to communicate and influence internally and externally. Team player who can facilitate successful project work and operating deadlines.Kindly mail your resume on vaibhavi.sawant@foxtale.in

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