Customer Support Manager
2 weeks ago
Duties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high level of customer satisfaction by delivering exceptional support services.Achieve high CSAT scores and KPIs set for key performance areas.Build and nurture strong relationships with clients through regular communication and proactive support initiatives.Represent the company at customer meetings, addressing concerns and driving solutions.Lead, mentor, and develop a team of customer support representatives.Recruit, hire, and retain top talent to build a high performing support team.Create and maintain a positive and motivating work environment conducive to employee growth and development.Roster and schedule team members to ensure 24x7 coverage and optimal resource allocation.Implement skilling and development programs for the support team.Conduct regular performance reviews, provide constructive feedback, and facilitate on going training sessions.Foster a culture of continuous learning and improvement within the team.Work closely with the Development, Implementation, and QA teams to ensure smooth product releases and upgrades.Manage the delivery of fixes and updates to clients, ensuring timely implementation and testing.Collaborate with cross functional teams to address customer issues and drive product improvements.Skills RequiredStrong leadership and people management skills with the ability to inspire and motivate teams.Excellent communication and interpersonal skills, with a customer centric approach.Proficiency in using Ticket Management Systems and other support tools.Experience in delivering customer training and conducting performance evaluations.Ability to work effectively in a fast paced, dynamic environment and manage multiple priorities simultaneously.Strong problem solving abilities and a proactive attitude towards issue resolution.Familiarity with travel industry operations and software solutions is a plus.Experience Required8+ years of proven experience in a customer support management role within the software or technology industry.Qualifications RequiredBachelor's degree in Computer Science, Information Technology, or a related field.
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Customer Success Support
2 weeks ago
Goa, India Aditi Tracking Support Full time**Technical Customer Success Support (Goa)**: Goa (Panaji) **Technical Customer Success Support Executive** **Company Overview**: Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we...
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Customer Support Manager
2 weeks ago
goa, India 91HR Full timeDuties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high...
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Customer Support Manager
1 week ago
Goa, India 91HR Full timeDuties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high...
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Customer Support Manager
1 week ago
goa, India 91HR Full timeDuties and Responsibilities Oversee the Ticket Management System, ensuring accurate and timely ticket resolution. Meet ticket SLAs as agreed upon with customers and internal stakeholders. Monitor productivity and efficiency metrics to drive operational excellence. Conduct root cause analysis on escalated issues and implement corrective actions. Maintain a...
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Customer Support Manager
1 week ago
goa, India 91HR Full timeDuties and Responsibilities Oversee the Ticket Management System, ensuring accurate and timely ticket resolution. Meet ticket SLAs as agreed upon with customers and internal stakeholders. Monitor productivity and efficiency metrics to drive operational excellence. Conduct root cause analysis on escalated issues and implement corrective actions. Maintain a...
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Customer Support
3 days ago
Goa, India BidChat Full timeONLY CANDIDATES LOCATED IN GOA CURRENTLYPosition: Customer Support (Night shift, Goa)Experience: 2+ yearsJob Location: Remote Working (WFH)About UsAt Grassdoor Logistics Technologies we are redefining the landscape of Cannabis commerce by developing a Unified Operations Center which provides seamless, technology-driven solutions tailored to the unique needs...
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Customer support manager
1 week ago
Old Goa, India 91HR Full timeDuties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high...
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Customer Support Manager
1 week ago
Old Goa, India 91HR Full timeDuties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high...
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Customer Support Manager
2 weeks ago
Old Goa, India 91HR Full timeDuties and Responsibilities Oversee the Ticket Management System, ensuring accurate and timely ticket resolution. Meet ticket SLAs as agreed upon with customers and internal stakeholders. Monitor productivity and efficiency metrics to drive operational excellence. Conduct root cause analysis on escalated issues and implement corrective actions. Maintain a...
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Customer Support Executive
1 week ago
Goa, India The Technology Maker Full timeJob Title - Customer Support Executive Location - Madgaon, Goa Shift Timings: Rotational Shift - 10am-7pm/11am-8pm/2pm-11pm/11pm-8am (Must be comfortable for all the shift timings) **Terms**: - Full Time - 6 Day Working Experience: 6months + - Night Shift - Pick and drop service provided by company within 10km Skill set Requirement - Excellent...
