Solution Engineer Manager

Overview

WELCOME TO

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Solution Engineer Manager, you will collaborate on the technology planning, strategy, direction, and design choices within LAN, WiFi, and Wireless solutions. These solutions are key to meeting the business requirements of SITA customers.

This includes providing guidance, support, and advice in the proposal, implementation, and deployment of any new or existing product developments as part of a customer solution.

You will be accountable for shaping customer success by translating business needs into scalable technical solutions

Reporting to the Product Portfolio Manager, you will be a part of the Connectivity Team of Solution Engineers and Product Managers responsible for bringing to customers the latest innovative solutions.

WHAT YOULL DO

Provides technical qualification and owns the technical aspects of connectivity proposals submitted to customers. This is achieved through a deep knowledge of current, new, or evolving connectivity technologies, specifically within the domains of LAN (switches, routers), WiFi Access Points, Wireless (Mobile data connectivity via eSIM/SIM, Mobile WIFI/Portable Hotspot, LEO Satellites such as Starlink)

Designs and coordinates the development of standard and complex connectivity solutions. These solutions may involve multiple parties, both internally and externally, including the selection of 3rd party vendors to meet customer requirements for network connectivity, wireless technologies, and security.

Promotes SITA by providing customers with comprehensive, up-to-date information on current products, product enhancements, and new solutions in the connectivity areas through customer meetings and workshops. Ensures that the designs are efficiently implemented Right the First Time (RFT) and are operationally supportable.

Collaborates with colleagues to gain and share ideas and opportunities related to connectivity.

Lead mentor and coach staff and organize technical training and certification on the connectivity products and technologies supporting the ATI.

Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice, specifically in the areas of connectivity

Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

Qualifications

ABOUT YOUR SKILLS

5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in technical design, architect, or pre-sales role
Proven track record in producing, communicating, and documenting successful technical customer solutions
Pre-Sales Business 
PROFESSION COMPETENCIES

Aruba, Juniper, Cisco LAN, and WiFi 
Tellabs GPON would be a plus
Mobile Operators data connectivity (local or roaming)
Cradlepoint, Celerway, or similar vendor
Starlink or similar vendor knowledge
Cybersecurity solutions, including Deep Packet Inspection / Filtering, would be a plus
Addressing Customer Needs and supporting business development
Cross-functional collaboration
Partnering for Clients' Success
Quality in Solution Design
Requirements Analysis
System and Technology Integration
BS-level Technical Degree or equivalent experience in Computer Engineering Technologies
At least one technical certification is required among: Aruba Certified Mobility Associate (ACMA), Aruba Certified Switching Associate (ACSA), Aruba Certified Design Expert (ACDX)
The following certificates would be a plus: Cisco CCNA (Cisco Certified Network Associate), Cisco CCNP Enterprise (Cisco Certified Network Professional Enterprise), Juniper JNCIS-MistAI (Wireless Specialist), and Juniper JNCIS-ENT (Enterprise Routing and Switching Specialist).

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.