Process Developer

2 weeks ago

Pune, India Genpact Full time

Location: Pune

Shift: Us

Type: Hybrid

Experience: 2 years to 10years


Responsibilities

In this role you will be responsible for all the activities related to retirement, benefits

which typically include:

• Good understanding of various retirement plans and regulations affecting them

• Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)

• Managing service delivery within the agreed service level across multiple blended processes

• Implement operational governance framework – quality review mechanism, communication strategy

• Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs

• Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions

• Perform monthly/quarterly/yearly individual appraisal discussions with the team members

• Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels

• Prepare Weekly/Monthly dashboards for reporting 2

• Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process

• Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic

• Exposure to tools and technologies offered to enhance effectiveness of the assigned Process

• Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives

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