Customer Relationship ociate

7 days ago


Ahmedabad, India Shub Consulting Pvt Ltd Full time
Company OverviewBusiness Enablers is a leading HR solutions provider specializing in strategic HR consulting and development. We partner with organizations to optimize their workforce and drive growth.
Position SummaryResset Group a trusted real estate company is seeking a highly motivated Customer and Collections Associate to join our dynamic team in Ahmedabad. You will play a pivotal role in nurturing customer relationships ensuring customer satisfaction and driving business growth.
Key ResponsibilitiesCustomer Relationship Management: Build and maintain strong relationships with postsales customers ensuring their ongoing satisfaction and loyalty.Responsibilities:
  • PostSales Support:
  • Provide comprehensive support to customers throughout the postsales process ensuring a seamless transition from purchase to ownership.
  • Address customer inquiries concerns and requests promptly and professionally.
  • Coordinate with relevant departments (e.g. construction legal property management) to ensure timely delivery and resolution of postsales issues.
  • Build and maintain strong relationships with customers fostering trust and loyalty.
  • Proactively identify and address customer needs and concerns.
  • Provide excellent customer service ensuring a positive postsales experience.

  • Collections Management:
  • Manage the collections process for outstanding payments ensuring timely and accurate receipt of funds.
  • Follow up with customers to collect overdue payments maintaining a professional and courteous approach.
  • Negotiate payment plans or settlements with customers as needed..

  • Reporting:
  • Prepare regular reports on collections activities including aging analysis payment trends and customer satisfaction metrics.
  • Analyze data to identify potential risks and opportunities for improvement.

Qualifications Excellent communication skills in Hindi Gujarati and English both verbal and written. Proven experience in a customerfacing role preferably in the real estate or construction industry. Strong interpersonal skills and the ability to build rapport with customers. A positive and enthusiastic attitude with a passion for customer service. Excellent time management and organizational skills.
Benefits Competitive salary and commission structure. Opportunities for professional growth and development. A supportive and collaborative work environment.
If you are a resultsoriented individual with a strong customer focus we encourage you to apply for this exciting opportunity at Resset Construction.

post-sales,real estate,customer service,payments,customer satisfaction,construction,cash collection,debt collection,collection strategy



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