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Senior Process Analyst

2 months ago

Pune, India Gallagher Full time

Gallagher is hiring for Senior Process Analysts with expertise in Insurance Industry.


Roles & Responsibilities


  • Act as the primary point of contact for the branch (US onshore), providing comprehensive support
  • Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures. Responsible for end-to-end support of the policy lifecycle services Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch
  • Be a US Health Insurance domain expert to conduct end to end renewal activities
  • Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience
  • Co-coordinating with internal operations team to get the renewal activities completed on time Handle queries effectively, aiming to minimize re-work at service center
  • Ability to identify risks, issues and successfully navigate through to completion. Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once
  • Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills
  • Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc.
  • Previous experience working for a US Health insurance, carriers such has Aetna, SunLife, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, MetLife is an added benefit. Self-reliance and willingness to \"own\" complications and creatively find solutions


Skills and Competencies

  • Excellent Written and Oral communication skills.
  • Insurance domain knowledge mandatory.
  • Work experience in US/UK Healthcare industry.
  • Minimum 3 years' work experience
  • Comfortable to work in night shifts from office location (cab will be provided)
  • Graduation Mandatory