Senior process analyst

7 days ago


Pune Ho, India Gallagher Full time

Gallagher is hiring for Senior Process Analysts with expertise in Insurance Industry. Skills and Competencies Excellent Written and Oral communication skills. Insurance domain knowledge mandatory. Work experience in US/UK Insurance Industry Minimum 3 years' work experience in Insurance into Property & Casualty mandatory Comfortable to work in night shifts from office location (cab will be provided)Graduation Mandatory Roles & Responsibilities Act as the primary point of contact for the branch (US onshore), providing comprehensive support Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures. Responsible for end-to-end support of the policy lifecycle services Support a team of 4 - 5 Client Managers (~70 Accounts) at the branch Be a US Health Insurance domain expert to conduct end to end renewal activities Foster and maintain a positive relationship with branch (onshore) staff to enhance the overall customer experience Co-coordinating with internal operations team to get the renewal activities completed on time Handle queries effectively, aiming to minimize re-work at service center Ability to identify risks, issues and successfully navigate through to completion. Strong time management and organizational skills; ability to work independently and effectively managing multiple tasks at once Demonstrate initiative and think creatively, with excellent presentation, written, and communication skills Understand the Client Manager requirements when completing the renewal activities documentation inclusive of Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policy etc. Previous experience working for a US Health insurance, carriers such has Aetna, Sun Life, Symetra, Voya, Optum, Blue Cross Blue Shield, Delta Dental, Met Life is an added benefit. Self-reliance and willingness to\ "own\" complications and creatively find solutions



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