Lead IT Support Engineer

3 weeks ago

Bengaluru, India SIXT Research & Development India Full time

We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

Job Description

  • You will lead, mentor and provide technical guidance to support engineers.
  • You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
  • You support and collaborate with team members across countries.
  • You will own all incidents and fault requests including prioritizations, classification and routing.
  • You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now.
  • You will contribute to Active notification of users about the current processing status.
  • You will Jointly define, update escalations and follow communication matrix.
  • You will explore and learn knowledge base on Service Now which is available with over 2,000 articles.
  • You show extreme work ethics and integrity toDefine the SLA’s.

Qualifications

  • Must have fulltime Bachelor’s Degree preferably B.Sc. (CS) / BCA / B.E / B.Tech.
  • 7+ years of relevant work experience in IT Support with atleast 1 year of experience in leading the IT help desk.
  • Strong experience on MAC OS and Windows systems.
  • Good experience working on Azure Cloud workspace.
  • Experience working on Active Directory user support.
  • Good Troubleshooting skills.
  • Good to have experience working on ticketing system such as Service Now.
  • Should be comfortable working on rotational shifts.
  • Should have strong communication (English) skills.

Additional Information

SIXT is the company with legacy of more than a century offering healthy work environment, friendly work culture and continuous learning. The leadership here believes in team empowerment and challenging opportunities are offered to solve real world problems.

About the department:Engineers take note: cutting edge technology is waiting for you We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now


About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

  • Lead IT Support Engineer

    4 weeks ago

    Bengaluru, India Sixt Full time

    Lead IT Support Engineer TECH & Engineering Vollzeit Bengaluru, Karnataka Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT...

  • Application Support Lead Engineer

    3 weeks ago

    Bengaluru, India Syngene Full time

    Job DescriptionSyngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit institutions,...

  • Application Support Lead Engineer

    24 hours ago

    Bengaluru, Karnataka, India Syngene Full time

    Job DescriptionSyngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene's clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit institutions,...

  • Application Support Lead Engineer

    1 day ago

    Bengaluru, Karnataka, India Syngene Full time

    Job Description Syngene, founded in 1993, is a prominent contract research and manufacturing services organization that offers drug discovery, development, and manufacturing services to global clients. Our clients range from leading global corporations to small and medium-sized enterprises, non-profit institutions, academic institutes, and government...

  • Application Support Lead Engineer

    2 weeks ago

    Bengaluru, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...

  • Application Support Lead Engineer

    3 weeks ago

    Bengaluru, India Syngene Full time

    Job Description Syngene, established in 1993, is a leading contract research and manufacturing services organization offering drug discovery, development, and manufacturing services to global clients. Syngene’s clients are world leaders in their fields, ranging from leading global multinationals to small and medium-sized start-ups, non-profit...

  • Lead Migration Support Engineer

    2 weeks ago

    Bengaluru, India Innova ESI Full time

    Job Overview:We are seeking a highly experienced Migration Support Lead to oversee a team of migration support engineers. This role involves leading the team, creating and updating support documentation, managing the support roster, resolving Level 1 issues, and escalating more complex issues. The ideal candidate will have extensive experience with Windows...

  • Lead Migration Support Engineer

    3 weeks ago

    Bengaluru, India Innova ESI Full time

    Job Overview:We are seeking a highly experienced Migration Support Lead to oversee a team of migration support engineers. This role involves leading the team, creating and updating support documentation, managing the support roster, resolving Level 1 issues, and escalating more complex issues. The ideal candidate will have extensive experience with Windows...

  • Lead IT Support Engineer

    3 weeks ago

    Bengaluru, India SIXT Research & Development India Full time

    We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, IndiaPosted on: June 04, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESProven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 modeHands-on...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, IndiaPosted on: June 02, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESProven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 modeHands-on...

  • Application Support Engineer

    3 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, IndiaPosted on: June 01, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIESProven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 modeHands-on...

  • Lead Support Engineer

    20 hours ago

    Bengaluru, Karnataka, India DXC Luxoft Full time

    Job Description : Luxoft is one of the leading service providers for Banking and Capital Market customers.Luxoft has been engaged by an large Australian bank for providing L1/L2 application monitoring and production support services for business critical applications / interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area....

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 03, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Application Support Engineer

    3 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: May 31, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Application Support Engineer

    3 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 01, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 04, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Application Support Engineer

    2 weeks ago

    Bengaluru, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 04, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Lead Migration Support Engineer

    22 hours ago

    Bengaluru, Karnataka, India Innova ESI Full time

    Job Overview:We are seeking a highly experienced Migration Support Lead to oversee a team of migration support engineers. This role involves leading the team, creating and updating support documentation, managing the support roster, resolving Level 1 issues, and escalating more complex issues. The ideal candidate will have extensive experience with Windows...

  • Lead IT Support Engineer

    3 weeks ago

    Bengaluru, India SIXT Research & Development India Full time

    We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the...