Training Officer

4 days ago

New Delhi, India TP Full time

- Conduct training needs analysis in collaboration with business stakeholders.
- Develop training modules on banking operations, financial products, KYC/AML, and customer service.
- Deliver classroom, virtual, and on-the-job training sessions.
- Evaluate training effectiveness through assessments and feedback.
- Maintain training records and generate performance reports.
- Continuously update content based on regulatory changes and business needs.
- Improved process accuracy and compliance scores.
- Enhanced employee confidence and customer satisfaction.
- Reduced onboarding time for new hires.
- Increased productivity and reduced rework.
- Equip new hires and existing employees with in-depth knowledge of BFSI processes.
- Ensure compliance with industry regulations and internal policies.
- Improve customer handling skills and operational efficiency.
- Reduce process errors and enhance quality metrics.
- Support digital transformation through upskilling in fintech tools and platforms.

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