Assistant Operations Manager

1 day ago

Mumbai, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit ourwebsiteJob location : Mumbai Position : Assistant Manager/Manager-Operations Experience : 7-10+ years of work experience with at least 4+ years in Operation for Telecom process mandatory and Looking for Diversity candidates.Role & Responsibilities: Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department Maintain daily, weekly and monthly production reports Drive customer experience metrics Meet all key SLAs and KPIs Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects Provide recommendations for strategies and process improvements to add value to teams and clients Coordinate with other internal support teams to ensure seamless production by the operations teamKnowledge and Skills Good Analytical and Logical Skills Good knowledge of MS Office Team Leading Skills Mentoring and motivating skills. Coaching and feedback skills. Positive attitude Flexibility to work in shifts Confident Energetic and Enthusiastic⚠️ Disclaimer:Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.Contact Person; Reena Baldota Email id-reena.baldota@firstsource.com

  • Executive and Personal Assistant

    6 days ago

    Mumbai, Maharashtra, India Wing Assistant Full time ₹ 70,000 - ₹ 90,000

    Wing Assistant is one of the world's largest virtual talent platforms. Wing is a venture-backed startup based in Silicon Valley with a globally distributed team. We are seeking an Executive and Personal Assistant to work with C-Suite leaders. This is a unique role, requiring a blend of remote and in-person tasks, as well as executive and personal assistance....

  • AVP, Investment Operations

    1 week ago

    Mumbai, Maharashtra, India Ares Operations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Ares is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.

  • Assistant Operation Manager

    6 hours ago

    Mumbai, Maharashtra, India National Carriers Corporation Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Operation Manager (Import)Location: Andheri Office, MumbaiCompany: National Carriers CorporationWebsite: https://national-About Us:National Carriers Corporation is a well-established and reputed logistics and customs clearance company, offering a full range of services including import/export freight forwarding, CHA services,...

  • State Bank Operations Support Services

    2 weeks ago

    Mumbai, India SBI Operations Support Full time

    About the Role:We are seeking a Risk Manager to oversee risk management frameworks, monitor controls, and ensure compliance with regulatory Responsibilities:- Implement and enhance risk management frameworks.- Identify, assess, and mitigate operational and compliance risks.- Prepare dashboards, reports, and risk profiles for committees.- Ensure compliance...

  • Operations Assistant

    6 days ago

    Mumbai, Maharashtra, India BS PROJECTS PVT. LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Operations AssistantCompany Name :BS Projects Pvt LtdDepartment: Operations / ProductionReports to: Operations Manager / Plant ManagerLocation: Kandivali East,MumbaiEmployment Type: Full-Time onsite________________________________________Job Summary:We are seeking a detail-oriented and proactive Operations Assistant to support our daily...

  • Assistant Operations Manager

    2 weeks ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Assistant Operations Manager

    2 weeks ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Assistant Operations Manager

    2 weeks ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Assistant Operations Manager

    2 weeks ago

    mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Assistant operations manager

    2 weeks ago

    Mumbai, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...