Front Desk Staff

2 weeks ago


Anand, India Pasban - The Gatekeeper Full time

Job TitleFront Office Executive📍 Location: Varanasi, Uttar Pradesh🏨 Hotel: Ekam Kashi – Boutique HotelJob DescriptionEkam Kashi is a boutique hotel rooted in the spirit and heritage of Varanasi. We are looking for a Front Office Executivewho understands refined hospitality, guest engagement, and attention to detail, and who can represent the hotel with warmth, clarity, and professionalism.Key ResponsibilitiesHandle guest check-ins, check-outs, and front desk operations smoothlyManage guest queries, requests, and feedback with a service-first approachCoordinate closely with housekeeping, F&B, and operations for seamless guest experiencesHandle reservations, room allocations, billing, and cash/card transactionsMaintain accurate guest records, reports, and front office registersEnsure adherence to SOPs, brand standards, and service quality benchmarksUpsell rooms, experiences, and hotel services where appropriateHandle OTA bookings and walk-ins efficientlyCandidate ProfilePrior experience in front office operations at hotels or boutique propertiesStrong communication skills in English and Hindi (additional languages a plus)Well-groomed, confident, and guest-focused personalityComfortable with PMS, OTA extranets, and basic hotel softwareCalm under pressure and capable of handling peak-hour operationsWilling to work in shifts, including weekends and holidaysExperience & Qualification1–3 years of experience in hotel front office or guest servicesDegree or diploma in Hotel Management or Hospitality preferred



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