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Global Delivery Head
3 months ago
About the Client:
A leading IT services company
Roles & Responsibilities:
- Lead global delivery operations for the BFS (Banking and Financial Services) sector, overseeing a team of 2000+ professionals.
- Develop and implement delivery strategies to ensure the successful execution of large-scale IT projects.
- Drive client satisfaction by maintaining high-quality service delivery standards across multiple geographies.
- Collaborate with cross-functional teams to align delivery operations with business objectives and client needs.
- Manage P&L responsibilities, ensuring revenue growth and cost optimization within the BFS vertical.
- Foster and maintain strong relationships with key clients, addressing escalations and ensuring consistent service excellence.
- Implement best practices in project management, risk management, and resource allocation.
- Lead transformation initiatives to enhance delivery efficiency and introduce innovative solutions.
- Mentor and develop leadership teams to build a high-performing global delivery organization.
- Ensure compliance with industry regulations, quality standards, and security requirements across all projects.
