Program Delivery Head

3 weeks ago

Chennai, India Acentra Health Full time

About the Company:

Acentra delivers a broad range of health information technology enterprise solutions and customizable products to a diverse base of state and federal agencies. We align, build, and manage innovative, high-quality, cost-effective solutions that help customers achieve their mission, enhance business performance, reduce costs, and improve the health of over 50 million Americans. With locations throughout the U.S. and in India, Acentra employs a world-class team of technologists, healthcare subject-matter experts, and program managers, all of whom have experience with large-scale mission-critical information technology implementations. Innovation and commitment to our mission are core to our DNA. And through our shared values, we foster an environment of inclusion, empowerment, accountability, and fun


About the Role:

The Head - Program delivery will oversee the implementation of multiple software projects across multiple projects concurrently. This role will also be responsible for the architecture, design, and creation of solutions using Acentra's products and third-party products available commercially in the market. Responsibility includes working with customers, functional and matrix managers, and staff to ensure that all Acentra projects are delivered on schedule and within budget, consistent with defined Acentra guidelines and processes, and with client expectations. Duties include creating technical solutions for our customers, responding to RFPs/RFIs performing constant market analysis of competing products to determine and establish customer needs and requirements. Lead a team of mid-level executives and directors responsible for implementation, solutions, and delivery and coordinate with product engineering, SQA, and other teams to ensure the delivery and solutions requirements are met.


Responsibilities:

  • Ensure high-quality deliveries for multiple products and projects concurrently as per agreed timelines and quality.
  • Proactively monitor and track multiple projects with a focus to mitigate potential risks.
  • Accountable for the implementation of technical strategy and architectural vision for the organization's software product development and/or engineering functions.
  • Identify parts of solutions ready for “productization”. Support design, development, and adoption of products.
  • Support development and execution of product strategy.
  • Lead all product/program/project delivery-related aspects.
  • Oversee, review, and implement the appropriate Governance & escalation model for all the products/programs.
  • Focus on the service delivery improvement initiatives along with respective delivery.
  • People management & stakeholder management within the organization and clients.
  • Client Management.
  • Adhere to clients- processes and metrics of performance and quality parameters.
  • Implement new product development strategies to complement existing service offerings.
  • Establish and maintain a blended iterative SDLC and Product Development methodologies to achieve a consistent approach to project management.
  • Work to solve the problems articulated by product management or other teams and ensure that resulting software products meet the organization's standards of quality and performance.
  • Ensure that high standards of reliability, quality, usability, and measurement are adhered throughout each phase of product development.
  • Evaluate technical feasibility, design optimization, and production issues.
  • Resolve the bottlenecks with the support teams.
  • Identify opportunities for reusability across Products and Programs
  • Partner with the global product team to build implementation guides and ensure its adherence to projects.
  • Partner with development COE on best practices and standards. Accountable for the implementation of those standards
  • Own the technical solution in RFPs/RFI response process.


Qualifications:

Bachelor’s degree in computer science, computer engineering, software engineering, or a related area, or equivalent experience, desired.


Required Skills:

  • End to end program software delivery life cycle.
  • Project planning and progress monitoring
  • Agile methodology and Engineering principles for application delivery.
  • Program Estimation, risk assessment, SDLC metrics.
  • Budgeting and resourcing.
  • Stakeholder management
  • Onsite and offshore model


Preferred Skills:

Strong leadership and interpersonal skills. Excellent presentation and communication skills. Leader with an attitude of self-starter with excellent people skills. Effective time and project management. Analytical thinker and a great team player. Attention to detail is a must. Strong leadership, interpersonal & problem-solving skills.

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