Customer Service Operator
2 days ago
Role Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.What You’ll Do:- Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management. - Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. - Simulate escalations, SLA tracking, and quality audits within support workflows. - Provide structured annotations and datasets to improve LLM training and evaluation.Required Qualifications:- Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). - Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). - Strong attention to detail and ability to spot weaknesses in AI-generated workflows. - Understanding of how operational data is used to train and evaluate LLMs. - Excellent written English for creating training-quality datasets and validating AI outputs.Perks of Freelancing with Turing:- Remote-first and flexible work environment. - Opportunity to work on cutting-edge AI projects with leading LLM companies. - Potential for contract extension based on performance and project needs.Offer Details:- Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). - Engagement Type: Contractor / Freelancer (no medical or paid leave). - Duration: 1 month (possible extension).About Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&LKnow amazing talent? Refer them at turing.com/referrals, and earn money from your network.
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Customer Service Operations Manager
3 weeks ago
New Delhi, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
4 weeks ago
New Delhi, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operator
4 days ago
New Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Head of Service Operations
4 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Customer Service
4 weeks ago
New Delhi, India SB eCommerce Solutions Pvt Ltd Full timeJob Title: Customer Service & Operations Coordinator Location: IMT Faridabad, India Industry: Printing / PoD Manufacturing Work Type: Full-time, On-siteAbout the RoleWe’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at...
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Head of Service Operations
1 week ago
New Delhi, India Ola Electric Full timeJob Description Job Title:Service Head Location:Bengaluru (with pan-India oversight) Department:Customer Service & After Sales Reports To : CEOJob Summary We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations. The role will be responsible for driving service excellence, customer...
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Head of Customer Service
1 week ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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Head of Customer Service
4 days ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our patients...
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Head of Customer Service
2 days ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our patients...
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Customer Service Operator
6 days ago
Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
