Care Coordinator
1 day ago
Company DescriptionLuma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, and clinical excellence, combining cutting-edge reproductive medicine with deeply personalised patient support. Our mission is to make fertility care more transparent, data-driven, and emotionally supportive.(You can explore more about us at www.lumafertility.com & https://lumafertility.com/press-release/ )Role DescriptionThe Patient Care Coordinator will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Coordinator will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position.Qualifications- A degree in BHMS, BAMS, or BDS is necessary. - An MBA in Healthcare would be preferred - Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services. - Strong communication and interpersonal skills, with the ability to build rapport and trust with patients. - Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively. - Compassionate and empathetic nature, with a passion for women's health. - Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.Key Responsibilities:- Patient Liaison: Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey. - Coordinate & Organize: Generate journey maps and calendars based on treatment plans. Facilitate, track and document the completion of tests and diagnostic procedures - Education & Guidance: Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions. - Care Coordination: Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care. - Emotional Support: Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed. - Follow-up: Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans. - Feedback & Improvement: Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures. - Administrative Duties: Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries.Benefits:- Competitive Salary and comprehensive benefits package. - Opportunity to shape the future of healthtech and make a significant impact. - Collaborative and supportive work environment that encourages innovation and growth. - Professional development opportunities and career advancement prospects.
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