Customer Success Executive

4 weeks ago


Gurugram, India Nexii Labs Full time

Experience: Fresher or Minimum 6 months from BPO or Customer Support (Preferred).

Qualifications:

  • Should be PUC/Diploma/Degree
  • Excellent comms in both English and Hindi - No MTI or RTI issue, grammatical or pronunciation errors, 
  • The candidate's voice and accent should be clear while speaking Hindi/English.

Responsibilities :

  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.




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