Salesforce Administrative Assistant

4 weeks ago

Kochi, India Art Technology and Software. Full time

Salesforce Administrative Assistant

Job Description:
We are looking for a Salesforce Administrative Assistant Experience 4+years to help our team with various administrative tasks within Salesforce. The ideal candidate will have a strong understanding of Salesforce and its capabilities, excellent organizational skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
Salesforce Administration:
•Manage user accounts, profiles, roles, and permissions.
•Perform regular data audits and cleanup to ensure data integrity.
•Create and maintain custom reports and dashboards.
•Assist in the development and implementation of Salesforce processes and workflows.
Data Management:
•Import, update, and manage data within Salesforce.
•Ensure data accuracy and consistency across all records.
•Perform data deduplication and merging of duplicate records.
Support and Training:
•Provide support to team members with Salesforce-related queries and issues.
•Conduct training sessions for new users and ongoing training for existing users.
•Develop and maintain user documentation and training materials.
Process Improvement:
•Identify opportunities for process automation and optimization within Salesforce.
•Collaborate with team members to implement best practices and enhance system functionality.
•Assist in the testing and implementation of Salesforce updates and new features.
General Administrative Tasks:
•Assist with scheduling, meeting coordination, and other administrative tasks as needed.
•Maintain organized records and documentation.

Qualifications:
•Previous experience as a Salesforce administrator or in a similar role.
•Hands-on experience with Salesforce, including Sales Cloud, Service Cloud, and other Salesforce applications.
Skills:
•Strong understanding of Salesforce platform, data management, and best practices.
•Proficiency in creating and managing reports, dashboards, and workflows in Salesforce.
•Excellent organizational, analytical, and problem-solving skills.
•Strong communication and interpersonal skills.
•Ability to work independently and as part of a team.
Education:
Bachelor’s degree in a related field or equivalent work experience.
Salesforce Administrator certification is a plus.

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